Maybank, a financial services provider in Malaysia, has teamed up with Microsoft to enhance its digital capabilities and improve customer service.

Hubbis reported that the agreement, valued at around RM1bn ($236m) over a five-year period, will involve the integration of Microsoft’s collaboration tools, cloud infrastructure, AI technologies, and security features.

As part of the collaboration, Maybank will transition to Microsoft 365 and utilise Microsoft Azure as a key cloud platform for various strategic operations and data management.

This shift aims to provide a secure framework that supports real-time data analysis and accelerates the introduction of new services.

To further enhance operational efficiency, Maybank plans to deploy Microsoft 365 Copilot across its workforce of 44,000 employees.

This tool is intended to assist staff by automating complex tasks, thereby facilitating innovation and improving customer interactions.

Additionally, Maybank will strengthen its cybersecurity measures through Microsoft’s security offerings, ensuring comprehensive data protection.

The collaboration will focus on workforce development, with plans to establish a Centre of Excellence.

Maybank president and Group CEO Khairussaleh Ramli noted: “This strategic partnership with Microsoft is a leap forward in our digital transformation journey beyond our M25+ strategy.

It’s not just about technology; it’s about thinking ahead on how we can better serve our customers, improving our ways of working, and accelerating innovations.

“With the right technology strengthening our core parts of our business, we are building a truly agile, faster, and more competitive environment for sustainable growth and long-term value creation for all our stakeholders and customers.”

The initiative aims to foster joint efforts in developing cloud and AI innovations while cultivating internal talent in these areas.

Microsoft ASEAN president Mayank Wadhwa said: “Malaysia stands at a pivotal moment in its digital journey, and Maybank is leading by example.

“By embedding intelligence into the core of financial services, Maybank is transforming how it serves its customers while setting a powerful example for the industry across ASEAN.

“At Microsoft, we are committed to supporting this bold vision, one that humanises innovation, empowers people, and accelerates inclusive economic growth for the region.”