Lebanese lender Bank Audi has collaborated with NCR Corporation to launch interactive video teller services in its home market.
Bank Audi will leverage interactive video technology from NCR to allow customers to interact and get live assistance through video conferencing with personal tellers while conducting banking transactions over an ATM, often outside of normal banking hours.
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NCR Interactive Teller will enable a centrally located teller to take full remote control of all modules on the device while engaging the customer over two-way real-time video conversation.
Bank Audi Lebanon general manager Marc Audi said: “With NCR Interactive Teller, we are actually increasing access to banking services using technology, while maintaining the comfort of human interaction.
“This will give our employees more time to better serve customers with more complex banking needs, and allow us to offer our clients the convenience they need every day of the year.”
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By GlobalData
