Kuwait International Bank (KIB), which operates in compliance with Shari’ah principles, has installed Interactive Teller Machines (ITMs) from Diebold Nixdorf. 

The deployment was done in association with Diebold Nixdorf’s licenced partner in Kuwait, Axis Solutions.  

The ITMs have been currently deployed at select KIB branches, with plans for further installations, including DN Series ATMs with video capabilities, soon.  

The new ITMs enable customers to connect with live tellers via video to facilitate transactions outside traditional banking hours. 

The features include processing transactions beyond standard cash withdrawal and deposit limits, depositing and cashing cheques, on-the-spot debit card printing for immediate activation, and updating Civil ID information directly at the machines. 

The ITMs also offer accessibility features such as voice guidance and tactile keypads.  

KIB retail banking deputy general manager Nawaf Al-Khrayef said: ”Our new ITMs represent a significant step forward in our commitment to deepening customer relationships by delivering a banking experience that aligns with today’s modern lifestyles.  

“By leveraging Diebold Nixdorf’s innovative technology, we are offering advanced self-service options that are more convenient and efficient. This advancement reflects our continued efforts to elevate customer service standards in the country and reinforces our core promise to be a true ‘Bank for Life’.” 

Diebold Nixdorf Middle East managing director Habib Hanna stated: ”We are excited to partner with Kuwait International Bank to provide their customers with a modern and convenient banking experience, all in one convenient location. Diebold Nixdorf’s ITMs are easy to service and offer a suite of advanced capabilities that empower KIB to meet the evolving needs of their customers.” 

In May, Qatar-based QNB implemented Diebold Nixdorf’s DN Series 500 cash recycler.