US-based Kennebunk Savings Bank has selected Nuance Communications’ voice biometrics technology to streamline customer authentication and reduce frauds.
The bank will deploy the technology within its customer care centre. The deployment will enable customers to authenticate themselves through a conversation with a bank representative.
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While they communicate with the representative, the technology provided by Nuance will automatically compare their voice to the voiceprint attached with the respective account. Once verified, the customer will gain access to his/her accounts.
The overall process is expected to reduce the growing number of frauds due to knowledge-based means of authentication.
It will also streamline banking processes as well as eliminate the need to authenticate account access through PINs, passwords and security questions.
Kennebunk Savings vice-president Jennifer Johnson said: “The experience we bring our customers is paramount and we’re always looking for ways to improve convenience and ease of service.
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By GlobalData“Nuance’s voice biometrics technology allows us to provide our customers with an enhanced experience and at the same time it is further protecting them from bad actors attempting to gain access to their accounts.”
By the end of last year, Nuance voice biometrics technology is said to have handled more than five billion transactions with more than 400 million voiceprint enrolments.
Nuance general manager for enterprise security line of business Brett Beranek said: “As these organizations have deployed voice biometrics to secure their customers, fraudsters are shifting their attacks to community banks and credit unions.
“As a result, all financial institutions are facing increasing fraud pressures no matter their size. We’re glad to see Kennebunk Savings deliver the greatest level of biometric security within their Customer Care Center.”
