IPsoft has introduced a conversational banking solution called 1Bank, which is driven by artificial intelligence (AI) technology.
Powered by human AI-assistant Amelia, 1Bank is designed to help the banks offer customers humanlike digital experience.
Go deeper with GlobalData
1Bank conversational banking solution
IPsoft has designed 1Bank to answer general customer queries as well as to address complicated customer requirements.
It is equipped with advanced Machine Learning (ML) abilities to improve over time and perceive customer intent.
The solution comes will pre-loaded retail banking-specific knowledge and understands different account types and other services.
IPsoft CEO Chetan Dube said: “With 1Bank we provide the most humanlike digital experience in the marketplace, built from the knowledge we’ve gained serving six of the world’s leading banks with conversational AI.
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By GlobalData“We are giving banks the possibility of providing customers with their own personal banker around the clock.”
Overall, the conversational banking solution can advise the customers on unpaid bills; recommend and set up recurring payments; and make payments from multiple accounts.
It can also help the customers to locate specific transactions and assist them on credit card charge discrepancies.
Additionally, the customers can utilise 1Bank to create alerts on personal events such as airline ticket purchases.
The solution can be integrated with existing tools and interfaces. It can also be accessed through mobile apps, desktop or kiosk apps and consumer chat applications.
The platform currently supports only English but the company intends to soon add more languages to the platform.
