ING Group’s retail banking arm has posted total underlying income of €2.69bn for the fourth quarter of 2014, a rise of nearly 5% from €2.56bn in the year ago quarter.

The unit’s total investment income decreased to €5m from €11m a year ago, while commission income stood at €318m versus €319m a year ago.

Operating expenses soared to €1.87bn from €1.63bn in the year ago fourth quarter.

The cost/income ratio for the retail banking division in the fourth quarter was 69.6% compared to a 63.8% a year earlier.

Overall, the banking group posted a total underlying income of €3.75bn, down from €3.94bn in the fourth quarter of 2013.

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