Turkey’s Garanti Bank has selected Nuance Communications’ Nina mobile virtual assistant to deliver convenient, voice-driven mobile banking.
Under the agreement, the bank will integrate its iGaranti mobile app with Nina virtual assistant, which will enable more human conversations with customers through speech and natural language understanding (NLU).
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Instead of tapping their way through the app, the integration will enable the bank’ customers to converse with the iGaranti app using natural, conversational language to inquire about their account details, transfer funds , get exchange rates, buy/sell foreign currency and a host of other functions.
Didem Dincer Baser, executive vice president at Garanti Bank, said: "iGaranti was the first banking project outside of the United States to utilize Nina Mobile from Nuance, and we are continually making efforts to improve the voice technology for future applications.
"We are getting closer to our goal of allowing a seamless end-to-end speech enabled experience and we will continue to make investments into voice based services for the upcoming years."
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By GlobalData
