Faisal Islamic Bank of Egypt (FIBE), the nation’s first Islamic commercial bank, has deployed the eMACH.ai Digital Engagement Platform (DEP) from Intellect Global Consumer Banking (iGCB), a unit of Intellect Design Arena.

This initiative is said to be a “significant milestone” in FIBE’s efforts to modernise its digital infrastructure and improve Shariah-compliant banking services for both retail and corporate clients, stated the tech provider.

The eMACH.ai DEP enables the bank to transition from outdated systems to a streamlined, customer-centric digital framework.

This is said to align with the bank’s mission to attain “sustainable growth” and enhance its regional and international presence.

FIBEGovernor Abd Elhamid Mohamed Abu Musa said: “At Faisal Islamic Bank, we aim to serve with integrity, innovation, and a customer-first mindset.

“Partnering with Intellect has empowered us to deliver a truly modern, Shariah-compliant digital experience.”

Built on a modular architecture that incorporates Events, Microservices, APIs, Cloud, Headless design, and embedded AI, the platform supports “seamless” customer interactions throughout the banking journey ranging from onboarding to ongoing engagement.

Key features include an omnichannel experience that allows customers to switch between mobile and internet banking without losing task continuity.

The platform also offers fully digital processes, such as onboarding completed in just three minutes.

Additionally, it enhances customer interactions through chatbots and social banking, providing comprehensive self-service options for inquiries, transfers, bill payments, card services, and accessing statements.

Designed with an Arabic-first, human-centred approach, it prioritises inclusivity and accessibility for diverse customer segments, according to the tech vendor.

While initially focused on the consumer segment, the platform is equipped to extend its capabilities to small and medium enterprises (SMEs) and corporate banking, enabling comprehensive digitisation of FIBE’s customer lifecycle from individual clients to institutional accounts.

Intellect Global Consumer Banking CEO Rajesh Saxena said: “With eMACH.ai DEP, FIBE is poised to outpace legacy constraints, deliver personalised, real-time engagement, and set a new standard for Islamic retail banking.

“This is a partnership built on shared vision and long-term impact, exemplifying how strategic vision, agility, and technology convergence can transform banking from the ground up.”

Last month, First Abu Dhabi Bank (FAB) implemented iGCB’s debt management solution, which is part of the eMACH.ai Lending platform.