The Commonwealth Bank of Australia (CommBank) has completed its data platform migration to Amazon Web Services (AWS) to enhance the integration with other bank channels. 

The move is aimed at facilitating “personalised” experiences for customers and employees through data, AI, and analytics technologies. 

The migration process, which commenced in July 2024, was conducted in partnership with HCLTech by migrating over 61,000 data pipelines. 

CommBank for Data Platforms lead Terri Sutherland said: “Successfully migrating 100 per cent of our data to the Cloud will allow us to simplify our technology stack, reduce our on-premises data centre footprint, and scale our operations per demand. 

“Having the right data foundations built on advanced technology enables CBA to unleash its full potential with AI and Agentic AI.” 

According to Sutherland, CommBank’s daily operations now involve the use of AI to make around 55 million decisions that benefit customers and employees. 

The bank’s infrastructure supports over 2,000 AI models that process approximately 157 billion data points. 

AWS Australia and New Zealand financial services director Jamie Simon said: “As the bank’s preferred cloud provider, AWS is pleased to support CommBank as they build an advanced data and AI platform, utilising our highest standards in security, compliance, and resilience at scale, for its applications. 

“This migration represents a significant milestone and provides the foundation for CommBank to accelerate the innovative use of AI and agentic AI to deliver better customer and employee experiences.” 

In February, CommBank extended its relationship with AWS, confirming a five-year partnership that makes AWS the bank’s preferred cloud provider. The move was aimed at enhancing CommBank’s cloud infrastructure and AI capabilities. 

In March, CommBank established the Seattle Tech Hub in the US to further develop its AI capabilities and customer service delivery.