US-based software company Clinc has unveiled a suite of conversational AI products for banks and credit unions.
The new products are built on Clinc’s enterprise AI platform and are designed to enable the financial institutions improve digital experience for the customers.
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Clinc Product vice-president Kyle Hellsten said: “We spent the winter talking with banks and credit unions of all sizes and the message was clear: they need to deliver a better customer experience, at an affordable price point, with a clear ROI — and they need it fast.
“The critical importance of digital Virtual Assistants was already there, but Covid exacerbated the stress on contact centres and cost containment, forcing the financial services industry to scramble for solutions.”
The newly launched solutions include Clinc Public Banking Agent, which is developed for pre-authenticated interactions.
The solution comes with around 30 prebuilt requests programmed in the system to facilitate the deployment.
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By GlobalDataThe other one, Clinc Virtual Banking Assistant enables interaction after the customer logs in. It is integrated with the institution’s front- and back-end systems and assists the customers with balance inquiries, account transfers, bill payment, budget advice and other tasks.
Hellsten added: “Clinc’s initial success was driven through the incredible user experiences of our large, enterprise customers. This allowed us to leverage all our learnings and experience to build easy to implement, out-of-the box products for financial institutions that may not have large internal IT departments or budgets to build customised solutions.
“And to continue this success, we are still 100% committed and invested in our flagship Platform, which will constantly drive the innovation for all our customers, regardless of size.”
