Bermuda-based Clarien Bank has selected Newgen Software as its technology partner to bolster omnichannel customer engagement and experience.
Clarien Bank will leverage Newgen’s Omnichannel Customer Engagement (CCM) product suite to streamline customer communications.
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The CCM suite will enable the bank to deliver personalized communication to its customers, the technology vendor claims.
The solution is specifically designed to help create communication templates for personal and corporate credit cards, savings, loans, and time accounts.
CCM will also provide the bank with upsell opportunities, help improve retention, and build customer loyalty.
Clarien Bank chief digital and marketing officer Michael DeCouto said: “Newgen’s CCM suite will provide us with a unified platform for monitoring and managing customer communications across channels in a seamless manner.
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By GlobalData“This will help us in delivering contextual, timely, and consistent communications to all our customers, based on their preferences while enabling better monitoring and grievance management.
“Additionally, we intend to manage our on-going KYC and Customer Due Diligence requirements, which typically are manually intensive processes.”
Since 2017, Clarien Bank has been a partner of Newgen.
The lender has already automated its customer onboarding and retail loan origination processes.
Newgen Software EVP & COO Anand Raman said: “Newgen OmniOMS CCM is a unified communication suite that helps organizations connect with customers by delivering personalized, interactive, and contextual communications across all touchpoints.
“We are glad to help Clarien Bank in achieving its objectives and look forward to working with them in their future digital transformation initiatives.”
Founded in 1992, Newgen Software is a global provider of low code automation platform based in Delhi, India.
