US-based Citizens Bank & Trust has formed a partnership with Teslar Software to improve the lending process and enhance customer experience.

Through the partnership, Citizens Bank & Trust expects to eliminate manual, paper-based processes and leverage automated workflows for commercial lending.

The lender also plans to use Teslar Software to track the lending process to identify exceptional cases and past-due loans.

Citizens Bank & Trust had initially partnered with Teslar Software on the loan origination and forgiveness as part of the Paycheck Protection Programme (PPP).

Citizens Bank & Trust CCIM and SVP Jim Purgerson said: “We’ve been in high-growth mode over the past few years, especially in commercial lending, and Teslar Software will be instrumental in helping manage this growth with efficiency and ease.”

“The team at Teslar Software has made this project as seamless as possible, being there for us and highly responsive through every step of the implementation process.”

Teslar Software CEO and founder Joe Ehrhardt said: “Banks like Citizens Bank & Trust will be best positioned to manage their strong momentum by continually evaluating their processes and prioritizing their technology strategy.

“With the efficiencies gained from Teslar’s platform, they will be able to enhance operations and better serve customers, leading to more new business opportunities and a significant competitive advantage.”

Teslar Software’s platform equips community financial institutions with automated workflow and portfolio management tools to boost efficiency.

In May this year, The National Bank of Texas partnered with Teslar Software to improve loan-related operations.

Last year, Citizens Bank partnered with Teslar Software to improve its operations.