US-based Citizens Bank has partnered with Teslar Software to improve its operations and enhance the customer experience.
Teslar Software’s platform equips community financial institutions with automated workflow and portfolio management tools, which help improve overall efficiencies.
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The platform integrates siloed systems, unifies the data and boosts efficiencies across an enterprise to enhance profits and customer experience.
Teslar founder and CEO Joe Ehrhardt said: “With Teslar, Citizens Bank will be able to invest in its commitment to its customers by offering a more agile, enjoyable banking experience, while also helping the bank’s operations and ability to scale.”
The Arkansas-based bank will leverage Teslar’s automated workflow and portfolio management tools to streamline commercial lending, improve exceptions tracking, reporting and scorecards.
The platform will also help the bank integrate its document management portal to reduce paperwork and end paper-based processes.
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By GlobalDataCitizens Bank has nearly state-wide 20 branches and the latest collaboration will help the bank continue to further expand its footprint.
Citizens Bank banking services and compliance EVP Pam Jones said: “Our goal was to make banking easier for our customers by streamlining operations; it turns out that Teslar will add many more efficiencies that are critical to our future growth.
“Solutions like Teslar provide better service and support to these communities and make an impact on Main Street while helping us to scale.”
