Canadian direct bank Tangarine has launched new service, called Secure Chat, to enable clients interact with the bank securely over a real-time chat session.
The bank said that the service will be available through its website and soon on its mobile banking app.
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The newly launched service will enable clients to have typed conversations with Tangerine Associates about confidential banking matters that previously could only be discussed over the phone.
Tangerine’s Secure Chat feature uses Genesys technology and operates on a customized platform that was built in partnership with IBM. It is now available on the bank’s website in English and French.
Tangerine president and CEO Peter Aceto said: "We are very proud to be the first bank in Canada to have the technology in place to offer this Secure Chat feature."
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By GlobalData
