Beacon Bank, created from the merger of Berkshire Hills Bancorp and Brookline Bancorp, has implemented the Narmi One digital banking platform across its services in New England and New York.
The rollout involved moving over 55,000 users from three brands onto the new platform and processing 40 million transactions in a single day.
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Beacon Bank chief operating officer Sean Gray said: “Strong digital capabilities are essential to how we serve our clients at Beacon Bank.
“By partnering with Narmi, we future-proof our digital channels across all touchpoints and benefit from the unique integration advantages they offer.”
Narmi One is now used for a range of functions at Beacon Bank, such as account opening, digital banking for individuals and businesses, fraud monitoring, and administrative tasks for staff.
The partnership between Beacon Bank and Narmi began in 2019 with account opening solutions and has expanded with the adoption of Narmi One.
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By GlobalDataThe bank manages $23.2bn in assets.
Narmi co-founder Nikhil Lakhanpal commented: “Beacon Bank is a prime example of what a customer-first bank looks like, and we’re honoured to be their partner as they strive to offer best-in-class digital experiences.
“Beacon Bank’s selection of Narmi One reflects its strategic goals in providing a best-in-class digital experience for customers while growing deposits and driving efficiency.”
In 2024, AI-powered relationship banking platform provider Agent IQ partnered with Narmi to improve the digital banking experience for community banks and credit unions.
