Barclays has enhanced its online mortgage submission system, which will allow mortgage brokers to take photos of paperwork and upload them immediately to customer case files.
With the enhancements, brokers can conduct business with ease and in quicker time by taking photographs of paperwork on their smartphone or tablet instead of scanning customer documents for submission.
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The images, along with the scanned documents, can then be directly uploaded into the customer case folder online, where they are instantly visible. Brokers will also be able to view the documents again in the online case file if required.
The enhancements also include replacement of a headersheet previously completed by brokers to attest to the documents being originals with a simple tick box route.
Brokers can use the tick box to confirm that they have seen the originals.
Barclays mortgage distribution managing director Jackie Uhi said, "The launch of these enhancements to our online mortgage submission system is an important milestone in an ongoing journey of bringing improvements designed to support brokers and to help them deliver the very best service for customers.
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By GlobalData"We’ve listened to feedback from the intermediary market and are working hard to develop a broker-centric approach which sees them served and supported as customers of ours as well as partners. We are excited to be the first lender to offer the ability to photograph documents and upload them in this way and look forward to introducing further innovations in 2015."
