Banco Santander México has implemented Nuance’s Vocal Password voice biometrics technology to replace PINs, passwords, and security questions in their automated phone system, which is said to be first such customer-facing voice biometrics application in México.
Leveraging the new voice biometrics technology, which securely and automatically confirm the identity of users, Santander customers can gain access to accounts through their voiceprint.
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Contrary to traditional system in which the customers needed to remember passwords and PINs and security questions, the bank’s customers using Nuance’s VocalPassword solution can call in to the bank’s phone system and simply speak to be authenticated, making the banking-by-phone process quick, secure, and convenient.
Customers need to say "At Banco Santander, my voice is my password" to be authenticated by their unique voiceprint when they call into Santander’s interactive voice response (IVR) phone system, according to the lender.
A large section of customers are pleased with new voice biometrics authentication process as they found voice biometrics both easier and more secure than PIN-based authentication, revealed the data collected by Santander bank.
Banco Santander México multichannel executive director José Ignacio Zorrilla said, "The ability for customers to use their voice to gain access to their accounts is an easy and natural process, allowing the first point of contact with our bank to be enjoyable and hassle-free."
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By GlobalDataSome recent studies carried out in recent times have highlighted that nearly 85% of people are dissatisfied with current authentication methods, which typically require remembering multiple PINs, passwords, and security questions.
