Standard Chartered has scooped the top honour at RBI’s annual industry
awards: Global Retail Bank of the Year. StanChart also received the
award for Best Online banking strategy. Royal Bank of Canada, BNP
Paribas Fortis, ABSA, Dubai Islamic Bank, Itau and DBS each won
regional awards for banking excellence. Douglas Blakey reports
Go deeper with GlobalData
RBI received nominations from and on behalf of just
under 300 banks for its annual Awards, sponsored by Fiserv. This
represented a record number of nominations in the 27 years the
awards have been running.
Cutting down the nominations to a shortlist of
five banks for each category brought out 62 separate banks
shortlisted across the 22 Awards categories.
Standard Chartered (StanChart) was a worthy
winner of the award for Best Retail Bank, Global. It reported
record income and operating profit for the ninth consecutive
year.
StanChart’s Consumer Banking division grew
operating profit by 26% per cent to over $1.6bn despite difficult
market conditions.
US Tariffs are shifting - will you react or anticipate?
Don’t let policy changes catch you off guard. Stay proactive with real-time data and expert analysis.
By GlobalDataIts focus on risk management resulted in a
10-year historic low in terms of basic points of loan loss. This,
combined with successful cost management, created scope for further
investments in its distribution network, and marketing
spend during 2011.
Distribution highlights included, opening,
refurbishing or relocating more than 60 branches, and replacement
of over 400 ATMs. StanChart continued to roll out its Next
Generation branches and applying its customer-focused approach to
enhance and improve the customer experience.
The successful launch of StanChart’s Breeze
Banking mobile banking offering has been followed by the roll out
of iPhone and iPad banking applications in Singapore, Malaysia,
India, China and Hong Kong.
Royal Bank of Canada (RBC) collected the award
for Best Retail Bank in North America.
Key strategic goals for RBC in 2011 include a
reduced efficiency ratio, a 25% premium in volume growth (relative
to the Canadian peer average) and industry leading employee
engagement and client loyalty.
A highly disciplined approach to managing
performance against these aggressive goals has resulted in an
efficiency ratio of 44.8% in 2011, down by by 700 bps from
2008.
RBC also reported a 60% premium in
year-over-year volume growth in 2011 (RBC growth of 7.7% vs. Peer
Average 4.8%).
In 2011, RBC Royal Bank also continued to grow
its market share among Canadian retail banks in key consumer and
business categories, including Consumer Lending (up 20 bps to 23.6%
share), Personal Core Deposits (up 120 bps to 21.8% share),
Personal Investments (up 10 bps to 15.8% share), and Business
Deposits and Investments (up 20 bps to 25% share).
In terms of comparative ranking, RBC Royal
Bank has a leading market share in 4 of the top 5 consumer and
business categories, and is a close second in the other (Personal
Core Deposits).
At the same time, provision for loan losses
declined 10 bps.
BNP Paribas Fortis received the regional award
for Europe. BNPP’s retail banking revenue grew by 8% in 2011while
retail banking pre tax profit rose by 19% in a very difficult
period.
Cost income ratio fell by 80 basis points
despite increased sales and marketing expense.
Dubai Islamic Bank (DIB) collected the award
for the Middle East.
DIB’s net profit increased by 25% in fiscal
2011while the bank accelerated its ambitious plans to expand its
physical presence across the UAE, opening seven new branches,
including the bank’s first stand-alone Al Islami Private Banking
branch.
DIB also expanded the alternative banking
channels available to customers with the launch of its Express
Banking Terminals, giving customers 24-hour access to a wide range
of banking services usually only available in branch, online or
through phone banking.
DBS was the choice of judges for Asia Pacific.
In fiscal 2011, it
DBS increased profits by 15% in 2011reported
record earnings in 2011 earnings in excess of S$3bn, a historic
first for the banking industry in Singapore.
A number
of retail innovations were released in 2011 including DBS
brand new savings product MySavings product.
Itau Unibanco received the regional award for
Latin America.
In 2011 Itau posted record net income for the
second consecutive year with Itau’s retail banking division a major
contributor to this performance with mortgages, credit cards and
personal loans all showing strong growth leading to double digit
increase in 2011 retail banking revenues.
This was underpinned by good housekeeping.
During 2011, the process of integration between Itaú and Unibanco
was completed and all the technology platforms are integrated and
run in a single environment.
And it cut its cost income ratio by 140 basis
points to below 48%.
Barclays’ subsidiary ABSA received the
regional award for Africa.
South African banks in general and ABSA in
particular remain well capitalised and have weathered the worst of
the global banking crisis with resilience. ABSA has been especially
successful in growing customer numbers, raising its cross sell
metrics and ramping up customer use of its digital channels.
RBI 2012 Award Winners:
Best Retail Bank – Global – Standard
Chartered
Best Retail Bank in North America
– Royal
Bank of Canada
Best Retail Bank in Europe – BNP Paribas
Fortis
Best Retail Bank in Africa – ABSA
Best Retail Bank in the Middle East
– DubaiIslamic
Bank
Best Retail Bank in Latin America
– Itau
Unibanco
Best Retail Bank in Asia Pacific
– DBS
Best Branch Strategy – Umpqua
Bank
Best Online Banking Strategy – Standard
Chartered
Best Mobile Banking Strategy – ANZ
Best Innovation in Customer Service
– Citigroup
Best Retail Banking Innovation – USAA
Best Use of CRM in Marketing – Akbank
Best Use of Social Media – JP
Morgan Chase
Best Advertising Campaign – National Australia
Bank
Best CSR Initiative – US
Bancorp
Merger & Acquisition of the Year
– Capital
One
Digital Marketing Strategy of the Year
– Wells
Fargo
Best Cross Border Expansion Strategy
– Sberbank
Best IT Strategy – American Savings
Bank
CEO/Chairman of the Year – Mateusz Morawiecki,
Bank Zachodni WBK
Retail Banker of the Year – Dave McKay, Royal Bank
of Canada
