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Retail Banking Conference & Awards: London 2017

Venue Waldorf Astoria

Date 11 May 2017

This event has now taken place, we will be announcing the 2018 edition soon. Pictures and presentations from this year’s event can be found on the relevant pages.

This conference asks important questions about the future of Retail Banking in the face of a dramatically changing landscape, regulatory updates, new market players, consumer behavior and the digitisation of banking. Speakers, participants and partners examine the key industry trends and discuss and find practical solutions to the most pressing industry questions:

  • The Internet of things – How will this impact Retail Banking?
  • Artificial Intelligence – Friendly or Frightening
  • Fintech Focus
  • Digital Innovation the next frontier
  • Will the digitisation of banking see the end of the branch
  • Cybercrime, Identity Theft and the DarkWeb
  • Big data banking – the latest frontier?
  • Identifying key industry disruptors

Retail Banking: London 2017 is an opportunity to share ideas, discover trends and network with peers across the industry.

Attend Retail Banking: London 2017 to:

  • Get access to exclusive research on the retail banking industry
  • Discover new case studies from across Europe and beyond
  • Benchmark your strategy against your competitors
  • Meet and Build relationships with senior influencers across the industry
Register Now 

To register now, or for more information, send an email with the option you’ve chosen to:

Carlo Mancini – or Tel: +44 (0) 20 3096 2582


Full Day Conference – Standard Rate
Banks & Industry Associations          


Financial Service Providers, Technology Companies and Fintechs




Terms and Conditions
Changes and Cancellation 
We reserve the right to change event details if necessary, although we will endeavor to keep all changes to a minimum. We will inform you as soon as possible of important changes, for example name or date changes.
Substitutions may be made in writing at any time and will incur no penalty fee. Cancellations without a substitute delegate received a month prior to the event will be subject to a 20% cancellation charge. Delegates canceling after this date without a substitute delegate will be required to pay the full fee and no refund will be made. Cancellations must be received in writing or via email and will not be accepted over the phone.


Force Majeure


We reserve the right to cancel the event by reason of Force Majeure, included but not limited to fire, flood, extreme weather conditions, acts of war or violence, malicious damage, explosion, earthquake, strike, civil disturbances, political unrest, riot, labour dispute, power cuts or any other extraneous variable beyond Timetric’s control.

Waldorf Astoria
This year’s Retail Banking event took place at the iconic Waldorf Hilton in London’s West End, its central location and high end setting made it a perfect choice for this event. Delegates experienced top rate service while enjoying the beautifully restored historic event spaces. The Waldorf Hilton, London is just a six minute walk from Covent Garden tube station which serves the Piccadilly Line. From here, take the tube to Green Park (three minutes) for Buckingham Palace or Piccadilly Circus (two minutes) for Regent Street shopping. Walk to Charing Cross station in only nine minutes for the Bakerloo and Northern Lines, where you can travel to London’s main shopping district of Oxford Circus and Bond Street in only two stops.

Douglas Blakey, Group Editor Consumer Finance Titles, Verdict

# Douglas Blakey is Group Editor, Consumer Finance at Verdict, chief of judges for the annual Retail Banker International Awards and lead market advisor for Verdict’s retail banking research division. This produces and maintains more than 50 market leading research reports and has undertaken bespoke consultancy projects for banks, vendors and their advisors.


Derek Corcoran, Chief Experience Officer, Avoka

#With a degree in Applied Mathematics, Derek has worked in Enterprise IT and Business Process Outsourcing for over 20 years helping financial services and public sector organizations globally benefit from their technology investments. As Avoka’s Chief Experience Officer, he helps steer Avoka’s product direction and advises clients on customer experience best practices. A contributor in 2016 to The Fintech Book and frequent presenter – Derek is continually frustrated by how difficult organisations make it to do business with them. And as a partner in the Avoka business he’s working to change this status quo.

Terry Cordeiro, Head of Product Management – Transformation, Lloyds Banking Group

#Terry is currently Head of Product Management for Group Digital Transformation across Lloyds Banking Group and also leads the development of the Group’s Cognitive Platform. He is passionate about Digital, Product Management, Innovation and Design with over 20 years Product Management experience in designing and building products and mobilising product teams in telecoms, government and banking sectors.Voted one of the 50 most innovative and powerful people in European Digital Financial Services by his peers of the Digital Banking Club in 2015 and 2016, he is also co-author of the FinTech Book, the world’s first crowd sourced book on the subject.

LinkedIn: Terry Cordeiro
Twitter: Terry Cordeiro

Chris Dunne, Market Development Director

# Chris Dunne is responsible for thought leadership and developing new markets for the company. He is also responsible for managing the executive relationships with the payments industry, Bank of England and Government.Chris is also a member of the Payment Systems Regulator Panel.
He joined the company in 2004 and has played a key role in the successful implementation of the Bacs technology renewal programme, the delivery of Faster Payments and the new Current Account Switching Service. He has held several senior roles as Customer Services Director, Strategy Director and Payment Services Director before taking on his current role.

Andrew Fay, CEO & Co-Founder at Munnypot

#Andrew has developed a broad-based experience in creating innovative and market leading Wealth Management propositions spanning a career of over 26 years in financial services. His latest venture Munnypot, which recently launched in 2017, is a low-cost online investment advice service which uses a chat style approach advising its customers on how to save and invest to achieve their goals.Before Munnypot, Andrew was Head of Wealth Management at Close Brothers Asset Management during which he played a key role to deliver the financial targets during a period of transformational change.

Jon Hall, Managing Director, Masthaven Bank

#Jon Hall is the Managing Director at Masthaven Bank, a challenger bank in the digital savings and specialist lending markets. Jon led the authorisation of Masthaven Bank which became the first new UK retail bank authorised in 2016, with a launch planned for later this year. Jon joined Masthaven in January 2015 from Saffron Building Society where he had been CFO since August 2004 and subsequently CEO from October 2011. During that period Saffron became the 13th largest Building Society in the UK.  Whilst Jon was CEO, Saffron won Moneyfacts Best Service from a Mortgage Provider and was nominated in both 2014 and 2015 for Best Specialist Lender in the Mortgage Strategy Awards. Whilst Saffron has a strong branch network it also became known for digital innovation through goal saving service and being voted as the 2nd most digitally mature Building Society. Prior to Saffron Building Society, Jon was part of the senior management teams with CT Capital, Aviva plc and PWC both in the UK and Bermuda.

Paul Horlock, Head of Payments, Nationwide

#Paul joined Nationwide in April 2010 with accountability for the delivery of a full range of end to end payments service requirements for the Society and its 14 million members. Members interaction with the Society is undergoing a dramatic transformation and Paul has driven changes such as Paym, ApplePay and AndroidPay to deliver market leading services in the evolving digital marketplace. Paul represents Nationwide on the boards of Vocalink and Payments UK. He initially chaired the set up the Implementation Entity to deliver the requirements for the CMA remedies on APIs and is a member of the Payments Strategy Forum.

Winston Kassim, Special Projects Consultant and Vice President, Office of the CEO, RBC

# After more than 35 years with RBC – the last 10 years with executive responsibility for Strategy and Strategic Performance Management in Personal & Commercial Banking – Winston Kassim retired at the end of 2015 to become a consultant.Soon after retiring, Winston was asked to consult with RBC on special projects for the Office of the CEO. In this role, he provides senior executives at RBC with insights and analysis into key challenges, trends and developments in the financial services industry, advises the bank on industry best practices and leading-edge performance strategies and metrics, and provides counsel on new business opportunities in emerging markets.

Marion King, director of Payments, Royal Bank of Scotland

#Marion has extensive experience across the financial services industry. She joined RBS in January 2015 from MasterCard where she was the President of the UK & Ireland markets, where she ran the end-to-end business.  In this role, she was responsible for growing the business and creating a world beyond cash through an innovative approach to everyday Payments, including emerging technologies such as contactless and mobile. Marion worked closely with both the European Council and the European Payments Council throughout her time at MasterCard.Prior to joining MasterCard, Marion was the CEO of VocaLink, She held this role from 2002 and her leadership transformed VocaLink from a domestic back-office Payments supplier (BACS), to a commercial international transactions specialist offering multiple services. Marion built and delivered Faster Payments, merged the business with LINK ATM and ran the end-to-end business across the three schemes (BACS, Faster Payments and LINK).

Ricky Knox, Founder, Tandem

#Ricky is a serial entrepreneur and has built multiple successful businesses He has built five technology disruptors in fintech and telecoms, and founded Tandem in 2013. Ricky co-founded GSM systems (a global mobile telephony network services provider), Small World Financial (a global money transfer business with over £4bn of transfers) as well as Azimo, the leading pan-European European digital remittance player.Ricky is also Managing Partner at Hexagon Partners, a specialist private equity firm which invests in financial technology.

Simon Newstead, Head of Strategic Business Development, VocaLink

#Simon is Head of Strategic Business Development for VocaLink.  Previously with Royal Bank of Scotland where Simon was a member of the Executive Committee of the RBS Payments business, Simon is a senior payments practitioner with particular expertise in engaging with the fast changing regulatory and industry environment.  Former external positions include: member of the Payment Systems Regulator’s Advisory Panel, Chair of Payments UK’s PSD2 Working Group, Board member of the Euro Banking Association and member of the European Banking Federation’s Payments Regulatory Expert Group.

Randy Ross, Executive Vice President, Kiran Analytics

#Randy Ross leads global client management and business development for Kiran Analytics. His career has focused on delivering breakthrough results to financial services companies spanning the areas of payments, marketing services, operations, customer management, change management, workforce management, and technology. Leading the teams that deliver Kiran’s predictive analytics driven branch transformation solutions, his central focus includes talent acquisition, workforce management, customer experience, and resource optimization.

Prior to beginning his civilian career, Ross served as an officer in the U.S. Marine Corps, rising to the rank of Captain. He graduated from the University of Illinois with concentrations in Mathematics and History.

Abe Smith, CEO, Dealflo

# Abe Smith is an experienced CEO with a successful 19 year leadership record in the FS and FinTech sectors. As the founder and CEO of Dealflo, he has built the company from nothing to processing over $10bn transactions pa within a few years.
Prior to Dealflo, Abe built and sold a series of Fintech ventures including Proficient Europe (data analytics-driven customer engagement), Geneva Partners (technology brokerage) and Atomic (financial management tools), helping create over $1bn of shareholder value in the process.

John Smith, Managing Director – Europe, Middle East and Africa (EMEA), International Group


Smith joined Fiserv from IGATE where he was Vice President, Banking and Financial Services EMEA, charged with determining regional strategy and bringing focus to sales and execution. In his four years in the role, he grew revenue tenfold, moved the business from cyclical project revenues to longer term total contract value (TCV) revenues and led the organization’s largest transaction –a $200M TCV integrated technology and operations outsourcing transaction.He also secured several new logo deals through targeted campaigns across a number of financial institutions.

Paul Titterton, Managing Director Distribution, Barclays Premier Banking

# Paul Titterton is MD of Distribution for Barclays Premier Banking, accountable for engaging and building relationships with c1m mass affluent customers.In this role Paul oversees strategy and transformation running the operation across all customer channels, leading a team of over 1000 colleagues. Paul believes the strongest customer relationships come from successfully harnessing the unique capabilities of both human and digital channels, and is transforming the Premier model to enable this.Prior to joining Premier, Paul was Chief Commercial Office for Barclays European Franchise, leading a team of over 5000 colleagues to deliver a material business turnaround.

mc_vocalink_rgb_pos NEW FOR WEB

Headline Partner


We’re Vocalink, a global payments partner to banks, corporates and governments. This year we became part of the Mastercard group, joining the family of one of the most widely recognised and respected technology companies in the world.

Together we’re redrawing the lines of what’s possible in payments by bringing bank account and card-based payments under one roof, enabling payment innovation and choice.

We’ve been at the heart of payments for over 50 years, designing, building and operating world-class payment systems. We’re driven by a goal to deliver unmatched flexibility, security and resilience in payments. And as a technology company, we connect individuals, businesses and organisations around the world, powering economies and empowering people to make payments whenever they want, wherever they want and however they want. For us it’s all about offering solutions that meet our customers’ payment needs and delivering superior value for all of our stakeholders: shareholders, financial institutions, merchants, governments, businesses, and consumers.

Every person and business in the UK benefits from Vocalink’s technology and payment expertise, while our real-time technology continues to reach more and more people globally. We process everything from salaries and state benefits, to household bills and cash withdrawals – in fact, last year alone our network of 70,000 ATMs helped customers withdraw £140 billion. In total we processed over 11 billion transactions with a value of £6 trillion.

fiserv_logo_orange_cmyk FOR WEB

Exclusive Awards Partner


Fiserv Inc. (NASDAQ: FISV) is a leading global provider of information management and electronic commerce systems for the financial services industry. Fiserv drives innovation that transforms experiences for more than 14,500 clients worldwide, including banks, credit unions and thrifts, billers, mortgage lenders and leasing companies, brokerage and investment firms and other business clients. We help our clients solve complex business challenges. Maybe they want to grow deposits or do a better job of attracting and retaining customers. Maybe they are fighting fraud or need to get a handle on regulatory compliance. We provide the expertise and tools to help them deal with these types of issues. Fiserv delivers financial services technology solutions in five areas of competency: Payments, Insights & Optimization, Customer & Channel Management, Processing Services and Risk & Compliance. It is the mission of Fiserv to provide integrated technology and service solutions that enable best-in-class results for clients.

workspaces for retail banking

Silver Partner


Avoka accelerates customer-centric digital transformation in financial services, government and other industries. Avoka Transact creates seamless omni-channel customer experiences that increase business agility and accelerate customer acquisition. Avoka was founded in 2002 and has digitized over 100 million transactions for 150+ global clients. Avoka is based in Denver, CO, London, England and Sydney, Australia.

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Bronze Partner


Dealflo is the leading provider of financial agreement automation services, transforming the way financial service providers manage complex financial agreements, whatever the workflow, risk, or complexity. Delivering the highest calibre evidence collection and management with an excellent customer experience, Dealflo automates every stage of the process through a single integration. Dealflo processes more than $10bn of financial transactions annually across leading financial services providers, delivering increased sales, reduced cost, better evidence, improved compliance and reduced risk.


Bronze Partner

NCR Corporation

NCR Corporation (NYSE: NCR) is a leader in omni-channel solutions, turning everyday interactions with businesses into exceptional experiences. With its software, hardware and portfolio of services, NCR enables more than 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Ga., with over 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries. All other trademarks or registered trademarks are property of their respective owners. NCR encourages investors to visit its website, which is updated regularly with financial and other important information about NCR.

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Five Degrees

Five Degrees delivers Matrix, a next-generation digital banking solution that allows financial institutions to meet the most sophisticated customer expectations. Available on the cloud, via SaaS or on-site, Matrix has a process orchestration layer that constitutes a powerful, graphical way for institutions to move to flexible, best of breed operations.

There is a banking-specific data model, complemented by components for Business Process Management, CRM, Document Management, Customer Financial Management and Security. There is also a robust, modern back office component, Matrix Accounts. Our references span all sizes of financial institutions, across retail, wealth, and SME banking, from start-up disruptors to tier one players.

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Ortec Finance is a global provider of technology and advisory services for risk and return management. Established in Rotterdam in 1981, Ortec Finance has 180 employees who combine mathematical ability, business awareness, and practical application to deliver innovative and pragmatic solutions. Its long-standing and global client base comprises leaders in the pensions, asset management and private wealth management markets.The company’s focus is firmly on providing support for investment decision making for institutional and private investors. Ortec Finance designs, builds, and applies solutions for asset-liability management, ex-ante and ex-post risk management, performance measurement and risk attribution, and financial planning. Our solutions derive from the combination of software models and professional advisory services.



Sword Apak

Sword Apak’s Wholesale Finance Floorplanning System (WFS) is a proven, highly versatile and scalable automotive finance solution. Specifically developed to standardise, streamline and automate dealer funding operations, WFS can be rolled out into multiple markets on a single global platform. Significantly improving operational efficiency and productivity and providing rich functionality in a single application, it is widely recognised as the preferred solution for major banks and captive finance providers internationally. With over 35 years of extensive experience of developing and implementing dealer funding solutions on a global scale, Sword Apak has the largest worldwide network of professional business and technical expertise in wholesale finance technology.



Virtual Affairs

Virtual Affairs is an international software and services company that specialises in transforming digital channels for banks and insurance providers. Our flagship products are InsuranceRight and BankingRight. With over 19 years of experience in the world of digital transformation, we have been supporting our clients to better understand online behavioural patterns and create an engaging customer journey. When clients work with us, they benefit from a personalised customer experience, increased loyalty, higher conversion rates, and shortened time to market. Virtual Affairs is a certified Sitecore Platinum Implementation and Silver Technology partner and a Microsoft Gold partner.

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Panel Partner

APS Group

APS financial, is a data-driven digital banking services pioneer, which aims to transform the UK’s banking sector and be the first choice digital challenger to banks for SME and consumer customers. Over the last 10 years, APS has developed a wide range of digital banking products, and in the last five years has successfully introduced business services, supporting nearly 80,000 start-ups and small businesses. Through its proprietary technologies, award winning products and superior in house data analytics, APS financial is able to offer over 1.3 million customers fast, simple and intelligent banking solutions to efficiently manage their finances and business cash flow.


Panel Partner

Kiran Analytics

Kiran Analytics drives intelligent branch transformation for retail banks through the application of predictive analytics. Kiran’s workforce optimization solutions have been deployed in over 15,000 branches helping to forecast optimal branch staff levels accurately, hire better people faster, and to plan and schedule resources efficiently. As a result, retail banks increase sales and customer service while reducing operational costs. Kiran Analytics is a member of Bank Administration Institute (BAI), Consumer Bankers Association (CBA), and British Bankers Association (BBA). Kiran Analytics Inc. headquarters is based in San Diego, California and Kiran Analytics Ltd. is based in London. Visit for more information.


Table Host

Bank of Ireland

Bank of Ireland Group is one of the largest financial service groups in Ireland. The Group provides a broad range of banking and other financial services. These services include; current account and deposit services, overdrafts, term loans, mortgages, business and corporate lending, international asset financing, leasing, instalment credit, invoice discounting, foreign exchange facilities, interest and exchange rate hedging instruments, life assurance, pension and protection products. All of these services are provided by the Group in Ireland, with selected services offered in the UK and internationally. Bank of Ireland provides multichannel distribution platforms with 65% of transactions conducted via mobile or tablet and three in four customers digitally active.


Table Host


Incorporated in Lomé, Togo, in 1988 Ecobank Transnational Incorporated (‘ETI’) the parent company of Ecobank is the leading independent pan-African banking group. The Group employs over 17,500 people in 40 different countries in over 1,200 branches and offices. Ecobank is a full-service bank providing wholesale, retail, investment and transaction banking services and products to governments, financial institutions, multinationals, international organizations, medium, small and micro businesses and individuals. The Consumer Banking division encompasses Personal Banking and Microfinance. Additional information on Ecobank can be found at


Table Host


ICICI Bank UK PLC offers retail, corporate and investment banking services in the UK and Europe and has been operating here since 2003. It is authorised by the Prudential Regulation Authority, regulated by the Financial Conduct Authority and Prudential Regulation Authority (registration number: 223268) and is a member of the UK Financial Services Compensation Scheme. Its registered office is One Thomas More Square, London E1W 1YN. It is subject to the laws of England and Wales.

ICICI Bank UK PLC operates from 9 locations in the UK and has branches in Belgium and Germany. ICICI Bank UK PLC has a long term foreign currency credit rating of Baa3 from Moody’s.

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Table Host


Metro Bank launched in July 2010 as the first new high street bank in more than 100 years. The revolutionary UK bank offers personal and business banking services, with a focus on providing unparalleled levels of service and convenience. Based in London and the South, stores are open 7 days a week, 362 days a year, 8am – 8pm, Monday to Friday, 8am – 6pm Saturday and 11am – 5pm on Sundays and bank holidays. In just six years it has grown to over 980,000 business and personal accounts, across 48 stores.

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Table Host


Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis.

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Table Host


TCS Financial Solutions is a strategic business unit of Tata Consultancy Services. Dedicated to providing business application solutions to financial institutions globally, TCS Financial Solutions has compiled a comprehensive product portfolio under the brand name of TCS BaNCS. Our mission is to provide best of breed solutions that drive growth, reduce costs, mitigate risk and offer a faster speed to market for our clients. With a global customer base of more than 370 institutions operating in over 80 countries, TCS Financial Solutions delivers state-of-the-art software solutions for the banking, capital markets and insurance industries worldwide.

Ziraat Bank FOR WEB

Table Host

Ziraat Bank

Ziraat Bank, established in 1863, is a full‑service commercial and retail banking group that provides a broad range of products and services to more than 30 million customers across Turkey and selected international markets. The Bank is 100% state owned and has a leading position among Turkish banks with more than 1,800 branches (27 international branches), and around 25,000 employees. Ziraat Bank has the largest foreign network among Turkish banks with its 98 service points in 18 countries.


The Retail Banking Awards 2017 recongized winners in different categories that cover the retail banking sector.

Nominations and awards are now closed. Finalists and winners can be found on the relevant tabs.

Send your completed nominations to 

Nominees should follow these simple guidelines to ensure their submission has the best chance of winning.


Submission Rules

  1. Submissions can be made either on behalf of your own company or in recognition of a colleague or partner firm.
  2. Maximum of 1,000 words in Word format, no appendices.
  3. Entry must address the award category explicitly, not generic links to web sites, corporate marketing etc.
  4. Submissions should highlight the key differentiator and competitive nature of the project or implementation
  5. It is made explicit the Entrant, Judges and the publication will treat any and all information in strict confidence and any quotes or information to go into the public domain will be pre-cleared by the Entrant.
  6. Submissions made after the publicised cut-off date will be ignored irrespective of their relative merits.
  7. The Editor and Judges reserve the right to make no award for any specific category
  8. The Editor and Judges reserve the right to move a submission to a more appropriate category at their discretion
  9. In submitting for more than one category the submissions must be unique (see 3)
  10. The Editor and Judges’ decision is final The full list of awards categories and criteria for this year’s awards can be found below

Please note: Whilst we recommend you to try to submit against as many of the criteria as possible, we appreciate that for some companies this may not be possible. The more you can respond against the stronger your application will be, but we would like to highlight that submitting against all criteria is not mandatory. Should you wish to discuss any element of the criteria or your submission in more detail, please contact Douglas Blakey (editor, Retail Banker International) on

The Award Categories for 2017 and the eligibility for each are as follows:

Regional Awards: 
• African Retail Bank of the Year
• North American Retail Bank of the Year
• European Retail Bank of the Year
• Middle East Retail Bank of the Year
• Latin American Retail Bank of the Year
• Asia Pacific Retail Bank of the Year
Awarded to the outstanding retail bank in the respective regions for outstanding consumer banking performance in the year to April 2016; the judges will look for evidence of creative thinking, innovation and demonstrable business benefits.


Global Awards: 


Best Branch Strategy 
Entrants should provide information relating to a successful branch strategy that maximises utilisation of the branch, optimises customer service, productivity and budget.
Best use of Online Banking 
Submissions should demonstrate the bank’s success in growing online banking use within a secure network with demonstrable success in meeting and exceeding business goals.Criteria will include improvements in customer experience, security and fraud management and increased revenue.
Best Mobile Banking Strategy 
Awarded to the bank displaying an innovative m-banking programme delivering measurable business goals such as m-banking penetration and engagement rates. Entrants may provide information relating to improvements in customer experience, security, and functionality and successfully overcoming implementation risks


Best Payment Innovation 


Awarded to the bank launching a payment project that has achieved measurable bottom line success such as customer adoption, retention and market share.
Best use of Digital Marketing and Social Media 
Awarded to the bank displaying evidence of inter alia: successful marketing campaigns utilising social media; increased customer engagement; successful use of social media as a customer service tool; customer needs analysis; social media as a distribution channel
Best use of Data Analytics 
This category recognises excellence in data and analytics technology by a bank to drive to drive best-in-class initiatives to deliver a demonstrable return on investment
Best Customer Facing Technology 
Awarded to a bank that can best demonstrate how an innovation, via digital or or physical means has resulted in an improvement in customer experience or speed of transaction with the end customer directly interacting with a new use of technology
Best Digital Strategy
Awarded to the bank that has best used digital to increase connectivity with customers employees and suppliers; other examples may include successful deployment of a digital strategy to improve sales, product design and pricing and fostered innovation across products and business models.
Best IT Transformation 
Awarded to the bank that best demonstrates how an IT project has optimised planning processes as well as simplified and automated management within the bank, resulting in a return on the bank’s IT investment.
IT Innovation of the Year 
Awarded to the bank demonstrating that an IT project has been delivered on time and within budget and has given the bank measurable productivity gains and at a lower cost than the outgoing system.


Product Innovation of the Year 


A product launch that has enabled the bank to increase sales to new and existing customers utilising marketing channels both traditional and emerging and captures the judges imagination for its novelty factor.
Most Disruptive Innovation of the Year 
A product or customer service innovation that has altered the local retail banking marketplace by capturing market share within the first year of launch
Best Non-Bank Competitor 
Awarded to the non-bank competitor that has launched a financial services product or service in the past 12 months that is already disrupting the market by demonstrable winning away market share from established financial institution.
Retail Banking Launch of the Year 
Awarded to the outstanding banking start-up that has demonstrated speed-to-market with consideration to the banking start-up’s IT strategy, segmentation strategy, security and regulatory compliance
Retail Banking Security Innovation of the Year 
A project that demonstrates successful avoidance of operational risk and the ability to prevent examples of calculable fraud or other risks to the bank’s systems
Best Service Innovation 
Awarded to the Bank which has delivered outstanding customer service as a result of an innovation, digitalisation or cultural change within the organisation.
Excellence in Customer Centricity 
Awarded to a bank that can best demonstrate how an innovation, via digital or or physical means has resulted in an improvement in customer experience or speed of transaction with the end customer directly interacting with a new use of technology


Editor’s Awards: 


• Global Retail Bank of the Year
• Retail Banker of the Year
• Rising Star Banker of the Year


The Fianlists for the 2017 Retail Banking London Awards are…

African Retail Bank of the Year

  • Absa
  • Access Bank
  • Ecobank Transnational Incorporated
  • Standard Bank

North American Retail Bank of the Year

  • Bank of America
  • CIBC
  • Citi
  • Union Bank MUFG

European Retail Bank of the Year

  • Alior Bank
  • BBVA
  • Caixabank
  • ING

Middle East Retail Bank of the Year

  • Ahli United
  • Blom Bank
  • Emirates NBD
  • Mashreq Bank

Latin American Retail Bank of the Year


  • Banamex
  • Banco do Brazil
  • Scotiabank
  • UniBanco

Asia Pacific Retail Bank of the Year

  • Bangkok Bank
  • DBS
  • Maybank
  • Ping An Bank
  • UOB

IT Innovation of the Year

  • Bank of Bhutan
  • IDFC Bank
  • Nordea
  • Profile Software
  • Verifast Palm Authentication

Best Product Innovation of the Year

  • Agiliti by Fiserv
  • Ecobank Transnational Incorporated
  • Immediate Funds from Fiserv
  • TSB

Most Disruptive Innovation of the Year

  • Barclays
  • BTPN
  • ICICI Bank
  • Monzo

Retail Banking Security Innovation of the Year

  • Citi Malaysia
  • Gesa Credit Union
  • HSBC
  • Royal Bank of Canda
  • Santander
  • Verifast Palm Authentication

Best Payment Innovation of the Year

  • Ecobank Transnational Incorporated
  • ICICI Bank
  • Mashreq Bank
  • Nationwide Building Society

Best Service Innovation of the Year

  • Alior Bank
  • Bank of Ireland
  • Royal Bank of Canada
  • Ziraat Bank

Best Use of Data Analytics of the Year

  • ICICI Bank
  • RBS
  • Yes Bank India
  • Ziraat Bank

Best Use of Digital Marketing and Social Media of the Year

  • Citibank Berhad
  • Kasikornbank
  • Lloyds
  • Nationwide Building Society

Best Customer Facing Technology of the Year

  • Bank of Ireland
  • Mashreq Bank
  • NBT Bancorp
  • Royal Bank of Canada
  • The Cumberland Building Society

Excellence in Customer Centricity

  • Bank of Ireland
  • IDFC Bank
  • Toronto Dominion
  • Verifast Palm Authentication

Best Non Bank Competitor of the Year

  • Circle
  • Money Box
  • U

Retail Banking Launch of the Year

  • Bankaool
  • Ecobank Transnational Incorporated
  • Imagin Bank Spain
  • Neon

Best Branch Strategy of the Year

  • BTPN
  • ICIC Bank
  • Metro Bank
  • Royal Bank of Canada

Best Mobile Banking Stategy

  • Alior Bank
  • Bangkok Bank
  • Mashreq Bank
  • Panin Bank

Best Digital Strategy of the Year

  • Alior Bank
  • Bangkok Bank
  • Bank of Ireland
  • DBS
  • ICICI Bank


The Winners of the 2017 Retail Banking London Awards are…

African Retail Bank of the Year
Standard Bank

North American Retail Bank of the Year

European Retail Bank of the Year

Middle East Retail Bank of the Year
Emirates NBD

Latin American Retail Bank of the Year

Asia Pacific Retail Bank of the Year

IT Innovation of the Year

Best Product Innovation of the Year
Ecobank Transnational Incorporated

Most Disruptive Innovation of the Year

Retail Banking Security Innovation of the Year
Gesa Credit Union

Best Payment Innovation of the Year

Best Service Innovation of the Year
Alior Bank

Best Use of Data Analytics of the Year
Ziraat Bank

Best Use of Digital Marketing and Social Media of the Year
Nationwide Building Society

Best Customer Facing Technology of the Year
Bank of Ireland

Excellence in Customer Centricity
Toronto Dominion

Best Non Bank Competitor of the Year

Retail Banking Launch of the Year
Ecobank Transnational Incorporated

Best Branch Strategy of the Year
Royal Bank of Canada

Best Mobile Banking Stategy
Bangkok Bank

Best Digital Strategy of the Year

Best Business Model Innovation of the Year

Employee Investment of the Year 2017

Retail Banker of the Year
Craig Donaldson (Metro Bank)

Best Global Retail Bank of the Year
Royal Bank  of Canada

Retail Banking: London 2017 brought together retail banks, new market entrants, financial professionals and industry disruptors in an active discussion of the key issues facing the industry. The informative and inspiring keynote sessions and informal conversations provided the perfect setting to join other high-profile event guests in engaging discussions. Key industry thinkers and doers met to debate the importance of a new kind of strategies, business practices and partnerships in the industry to meet the challenges of implementing innovative technological solutions.


office icons document free stock vector - Retail Banking Conference & Awards: London 2017REQUEST AGENDA

Interested in speaking at this year’s event?
Please contact

Hind Shubber
T. + 44 (0) 20 3096 2575

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Hind Shubber
+44 (0) 20 3096 2575


Carlo Mancini
+44 (0) 20 3096 2582


Ray Giddings
+44 (0) 203 096 2585


Victoria Pennell
+44 (0) 20 3096 2634