All articles by Sruti Rao

Sruti Rao

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RBI Asia Trailblazer Summit 2015: Positioning a digital strategy for the future success of banks

Retail Banker International hosted its seventh annual RBI Asia Trailblazer Summit at the Carlton Hotel in Singapore. Bringing together senior retail banking executives to discuss the future strategies for the region, Sruti Rao reports on the takeaways from the conference and the winners of the annual awards

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Digital at the heart of ANZ retail ambitions

Sanjoy Sen, Australia and New Zealand Bank’s (ANZ) managing director of retail banking Asia Pacific discusses with Sruti Rao the bank’s core strategy of enhancing its digital channels to address the core needs of the APAC customers

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Judging enters the final month for the RBI Asia Trailblazers Awards 2014

Judging for the prestigious RBI Asia Trailblazers Awards 2014 have entered their final month before the awards gala on 13 March in Singapore. Sruti Rao recaps the nominations and categories for the awards as we near the event

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Connecting with the customer through data

In the age of customer centricity, Asia’s banks are no stranger to the priority of offering differentiated and personalised customer service. Sruti Rao speaks with FICO’s analytics officer Andrew Jennings to understand how banks in APAC can use optimise their use of analytics to enhance profitability

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M-banking to the fore at Finovate Asia

Finovate’s roadshow has reached Asia, showcasing innovations from a range of well-known vendors and ambitious start-ups. Sruti Rao picks out some of the stand-out presentations at the Singapore conference held in late November from mobile banking to security to solutions to target the unbanked segment

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2014 outlook: Asia

Amid the challenging compliance environment and rising competitive landscape faced this year, banks in Asia are ramping up their investment in technology. Sruti Rao speaks with three of the leading banks in the region as they plan ahead for 2014 and beyond