All articles by Sandeep Lal

DBS: the importance of mobile banking

The importance of mobile banking is consistently on the rise, so says Sandeep Lal, head of consumer and internet banking at DBS, Singapore. Increase in bandwidth and sweeping changes with the introduction of powerful nd highly functional mobile devices in the ast two to three years, such as the iPhone, Androids, iPad and other tablets have made banking on-the-go possible, by leveraging mobile internet capabilities, says Lal. From the standpoint of technological advancements, many banks have turned to new technology to provide innovative and convenient services to meet customer expectations, and this has thereby also led to the increase of network efficiency and reach. The move towards self-service banking has dominated the banking industry globally, as banks focused on bringing greater convenience to customers at all times, says Lal.