All articles by Patrick Brusnahan
Patrick Brusnahan
Patrick is the editor of Private Banker International and Life Insurance International. You can reach him at patrick.brusnahan@verdict.co.uk
Customers retail banking experience falls again
Capgemini and Efmas twelfth annual World Retail Banking Report (WRBR) reported that, for the second year in a row, customer satisfaction has fallen and improvement in global retail bank customer experience is stagnating. What has caused this and how can banks pick up their game? Patrick Brusnahan reports
Visa: 50% of transactions to be mobile by 2020
With Apple attracting attention towards the mobile wallets and payments, many mobile solution providers are looking for ways to take advantage of this interest spike. One of these is international payments giant Visa, which expects half of all transactions to be mobile by 2020. Patrick Brusnahan talks to Visa
UK general election unlikely to change anything for bankings workers: Unite
On the cusp of the next UK general election, a multitude of issues are being highlighted. One issue currently being neglected by politicians is the fate of financial sector workers. Patrick Brusnahan speaks to Rob MacGregor from Unite to see if the upcoming election is set to bring change or business as usual
Is loyalty realistic in the digital age?
It is said that one cannot buy loyalty, but that hasnt stopped industries, including the financial sector, from trying. In the United States alone, companies spend $2bn a year on loyalty programmes. But are these investments getting a worthy return? Patrick Brusnahan writes
Banking embraces the mobile Millennial generation
Gemaltos study into the mobile banking behaviour of young individuals (aged 16 to 24) shows the huge impact that mobile phones have made on the banking sector. This surge in popularity is set to continue as the younger generation ages and technology develops. Patrick Brusnahan reports on the findings
Subscribe to our Newsletter
Get industry leading news, data and analysis delivered to your inbox
The developing worlds unbanked turn to mobile
As mobile phone penetration grows in the developing world, so does the opportunity for mobile money vendors. With mobile financial services now available in 60% of developing countries, it is an exciting time for the market according to the GSMAs new report. Patrick Brusnahan writes
More accessible banking in sight
While the banking industry continually focuses on delivering a more accessible user experience, there are still sections of society that remain neglected. One of these is the blind and partially sighted. Patrick Brusnahan talks to the head of strategy at the RNIB about the steps that need to be taken
The Digital Banking Club live debate: The perimeter has already been breached
The Digital Banking Clubs latest debate focused on the topic of progressive security. Clayton Locke said that financial institutions must go beyond perimeter defences to deploy new technologies smart enough to defeat current and emerging threats, keep their data safe and protect their customers. Patrick Brusnahan reports
Jumio teams up with Landbay to provide credential verification services
P2P lending company Landbay has begun implementing Netverify, a product created by credentials management company Jumio.
World’s first pan-European account aims for 6m customers by 2020
ipagoo, launched by the Orwell Group, claims to the be the first pan-European bank account, allowing customers to have the same current account in four countries in Europe. Orwell Group CEO Carlos Sanchez wants 6m customers by 2020, but is this feasible? Patrick Brusnahan writes