All articles by Patrick Brusnahan
Patrick Brusnahan
Patrick is the editor of Private Banker International and Life Insurance International. You can reach him at patrick.brusnahan@verdict.co.uk
BCR brings the digital touch to Romania’s branches
Banca Comerciala Româna (BCR), a member of the Erste Group, is Romania’s biggest bank in terms of asset value, client base, savings and crediting. However, it has struggled to match consumers’ developing digital needs. As a result, BCR has overhauled its branches for a new technological age. Patrick Brusnahan writes
Finovate Europe 2017: Three ways fintech could replace you
With advancements in fintech becoming ever more frequent, people worry that banking could lose the human touch. Bankers should not be the only ones worried as many of the offerings on show at Finovate Europe this year could replace anyone of us. Here are a few examples.
Will banking customers chat with chatbots?
Banks are constantly attempting to bring the human touch into the digital realm through services such as video banking and online messaging. These involve a human on the other side, but with developments in artificial intelligence, this may no longer be required. The result is chatbots
Brexit white paper: Freest possible trade is the goal
In a white paper released by the UK government, it claimed that its aim for the banking sector is to secure the freest possible trade between the UK and EU Member states
What’s stopping customers from opening accounts online?
While the variety of digital options for opening a bank account, whether they are online or mobile, seems to expand by the week, consumers are still not fully onboard with the idea. Why? HooYu has released a study into the reasons. Patrick Brusnahan reports
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Open banking? 90% dont have a clue
While the banking sector in the UK focuses on implementing exciting new open banking technology, 90% of UK consumers have never heard of it
Millennials still desire the human touch
While many financial experts rave on about millennials desire for the digital realm, some traditional methods are preferred by the much sought after segment.
Black fraud victims less likely to be refunded
Black victims of fraud are more than twice as likely to be denied a refund by their bank as white customers according to Cambridge University
Can open banking inspire the loyalty that banks crave?
Customer retention is often cited as banks top priority, but how to achieve this is slightly harder to lock down. Many methods have been pitched, but none seem to be the solution. However, as open banking becomes more prevalent in the industry, could that be the answer? Patrick Brusnahan reports
Will Corbyns proposed wage cap affect bankers?
Leader of the Labour Party, and of The Opposition, Jeremy Corbyn has set out plans to curb boardroom pay