All articles by Laurence Trigwell

How retail banking can benefit from business analytics

The global banking industry continues to endure one of the most difficult times in its history. Laurence Trigwell, Global Financial Services Executive, at IBM subsidiary Business Analytics, argues that business analytics software has a key role to play in meeting the challenges of operating a retail bank in the 21st century. With the effects of the financial crash of 2008 still being keenly felt, the global banking industry is going through one of the most challenging periods in its history. For many retail banks, there is a pressing need to examine and adjust the way in which they run their businesses or risk being sidelined by leaner and smarter competitors.