Nationwide ramps up digital offering
Until recently Nationwide's digital offeringhas lagged far behind the UK's major retail banks. More recently however, the building society…
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Hannah Smithies
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Ensuring optimal customer service and relationship management
As banks move further away from face-to-face transactions ensuring customer satisfaction has become increasingly difficult. As a result, spending…
ByRBS, NatWest suffers payday mobile banking outage
Thousands of customers were once again blocked from their NatWest and RBS mobile banking apps 28 March as the…
ByWearable banking gathers pace
Wearable digital devices have captured the imagination of gadget-lovers around the world including a growing number of the more…
ByBank of England warns against risky mortgage lending
The Bank of England has advised all banks approving mortgages to carefully consider the risk of spikes in interest…
ByECB president praises banks making an effort to address finances
Mario Draghi, the European Central Bank's (ECB) president has opined that euro zone retail banks face a period of…
ByFCA launches investigation into largest UK payday lenders
The Financial Conduct Authority has announced its intention to review the biggest payday lenders in the UK in its…
ByUK watchdog FCA reports improvement in banks’ sales practices
An update to a report on risks to customers from financial incentives from Financial Conduct Authority in September 2012…
BySugura Bank has launched a strategic platform built with the help of tech company Accenture.
The platform further personalises and customises the products and services the bank offers to its customers.
ByTSB ranked worst UK bank by customer service
UK bank TSB, which split from Lloyds in 2013, has been named the worst bank in terms of customer…
ByHSBC to sell Kazak subsidiary
HSBC has announced it is selling Kazak subsidiary, SB JSC HSBC Bank Kazakstan, to JSC Halyk Bank for $176m…
ByUK government increases contribution to businesses through P2P platform
The British government has given another £40m ($66.72m) to person-to-person lender Funding Circle for distribution to UK businesses.
ByState Bank of India may ease off on recruitment in the next two to three years.
Managing director Krishna Kumar revealed that India's largest lender will try to keep human resources at similar levels as…
ByCentral Bank of Jordan partners startup Madfoo3atCom to offer online billing service
The Central Bank of Jordan is to partner with Oasis 500 backed company Madfoo3atCom to offer an electronic payment…
ByBBVA overtakes Amex to top RBI Twitter top 60
The level of commitment that banks are showing towards Twitter over the past year has increased markedly with 2013…
ByProposed credit bill could lead to excessive government intervention, says Banking Association South Africa
The Banking Association of South Africa (BASA) has warned that the proposed National Credit Amendment Bill will lead to…
ByShift to online banking puts Northern Irish branches under pressure
Ulster Bank chief executive Jim Brown has warned that there may be further bank branch closures during his appearance…
ByUK Financial Ombudsman receives 41% fewer complaints year-on-year
The number of complaints reported to the UK's Financial Ombudsman has dropped 41% year-on-year due to a reduction in…
ByUK government opposition proposes bank shake-up
Ed Miliband, leader of the UK's centre-left Labour Party has accused the UK's five largest banks of being too…
ByIDBI brings kiosk banking to rural India
IDBI Bank India has launched kiosk banking services in villages in order to reach out to the rural masses.
ByICICI allows payment and collection of taxes in branches and online in Indian Odisha state
Indian bank ICICI has launched a service in Odisha allowing taxes to be paid through its online channel and…
ByRetail banking and social media – do the ends justify the expense?
The use of digital channels by retail banks has grown rapidly over the last decade. The trend is set…
ByRaiffeisen-Szechenyi deal for Hungarian unit off the table
Central and eastern Europe's second-biggest lender Raiffeisen Bank International will not be selling its Hungarian unit, despite media reports…
ByStandard Chartered loses two execs in surprise restructuring
Standard Chartered has announced that two of its top executives are to step down: Richard Meddings, group finance director…
ByMetro Bank will charge users for card transactions made overseas
While overseas use within the Eurozone will remain uncharged, Metro Bank will charge holidaymakers going further afield between 1.9%…
ByBoth supply and demand for lending up and expected to rise in 2014 – Bank of England
The Bank of England's Credit Conditions Survey reported that UK demand for secured credit for housing - mortgages -…
ByNedbank tapping into social media insight using IBM analytics
Nedbank, among the four largest South African banks, has announced that its use of IBM's analytics solutions has proved…
BySilver surfers are fast embracing online banking
New research by Deloitte has shown that Britain's older generation or 'silver surfers' are the fastest adopters of digital…
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