All articles by Douglas Blakey
Douglas Blakey
Multigenerational families want more personalised banking options: Amdocs
Family and future-focused banking tools present opportunities for banks, especially when combined with AI, according to research released by Amdocs
United Bank modernises technology stack, drives growth with Jack Henry
Bank builds strategy to streamline processes, enhance retail and small business customer experience
Neobank Keytom launches with lofty ambitions for global expansion
UAE-headquartered Keytom positions itself as the all-in-one neobank for all digital asset needs, bridging traditional finance and crypto to build comprehensive products and bring about greater financial freedom
BofA’s Erica surpasses 2 billion interactions, helping 42m customers since 2018 launch
Customers engage with Bank of America’s virtual assistant 2 million times per day for help with everyday financial needs
Scotiabank accelerates cloud adoption strategy, expands partnership with Google Cloud
Scotiabank says that its use of Google Cloud will enhance the bank’s commitment to optimising clients’ digital experiences
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Flagship report from RBC Economics offers pragmatic solutions to Canada’s housing crisis
RBC sets out seven potential solutions to fix Canada’s housing shortage
GFT teams up with Google Cloud to launch ‘GenAI Intelligent Assistant’
Initiative is designed to help retail banks enhance their customer service offering with an intuitive and flexible chatbot that goes above and beyond regular customer service algorithms
Americans are paying upfront fees seeking to lower interest rates on mortgages: CFPB
“Discount points” have uncertain value for borrowers, reports the Consumer Financial Protection Bureau
How corporate digital identity technology powers growth
Alex Ford explains why banks must overhaul their approach to the identification and verification of corporate and institutional clients with Corporate Digital Identity if they are to maximise efficiency, satisfaction and power the path to growth
US retail bank customer satisfaction holds steady but trust declines: JD Power
JD Power 2024 US Retail Banking Satisfaction Study measures customer satisfaction with retail banks in 15 geographic regions