All articles by Douglas Blakey
Douglas Blakey
Balancing compliance and innovation: How UK banks can navigate risk and stay competitive
David Kenmir, a former senior regulator, provides strategic insights into managing compliance while driving business growth, exploring what firms must do to stay ahead in an increasingly complex financial ecosystem
How AI Agents can transform banking operations: 3 principles for ‘endgame’, not ‘game over’
David Bholat explains how banks can pivot from viewing AI as a bolt-on-to treating it as a core capability
The fraud epidemic demands a smarter response
Jason Blackhurst explains why education, technology and collaboration are the best defences against fraud
Tipalti’s Darren Upson on the strategic use of AI-driven finance
Darren Upson, VP of Europe at Tipalti tells Douglas Blakey how the firm is helping organisations put their people to better use and leverage tech to do manual, repetitive work more efficiently and faster
Hybrid branch-bank models & digital inclusion in retail banking
Branches can evolve into digital‑physical hubs tailored for diverse customer segments and leverage mobile and agency banking to serve underserved urban and rural areas, explains Dr. Gulzar Singh
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Modernising acquiring: What banks must consider in a changing payments landscape
Robert Kraal explains why banks must determine if they view acquiring as a necessary service to support broader relationships, or as a core business in which they want to lead
Taming automation chaos: why financial services must embrace process orchestration
Daniel Meyer explains how financial services firms can maximise efficiency, maintain compliance and ensure AI-driven processes work in harmony
Rising financial stress driving Canadians to their banks for advice: JD Power
RBC ranks highest in customer satisfaction for the fifth consecutive year in the JD Power annual Canada Retail Banking Advice Satisfaction Study ahead of CIBC and Scotiabank
The hidden cost of AML: How 95% false positives hurt banks, fintechs, and customers
Jeff Otten explains how traditional AML systems, while well-intentioned, generate an overwhelming up to 95% of false positives, creating operational inefficiencies, compliance risk, and customer dissatisfaction across banks and fintechs alike
Fintech meets banking: Navigating the risks and rewards of hybrid finance
The fintech-banking fusion: A new financial ecosystem. Fintechs and banks are joining forces, creating a new financial ecosystem with fresh opportunities and risks — but what are they? Jonathan Mitchell writes