All articles by Douglas Blakey
Douglas Blakey
CMA survey: Chase UK debuts in a strong 3rd place
The CMA survey is a key indicator of banks’ customer service levels. Yet again, Monzo and Starling rank top and once again, Virgin Money and RBS are the two weakest performers
Five key priorities for the UK government to support SMEs
Douglas Grant, MD, Conister Bank sets out measures designed to ensure the sustained growth and resilience of SMEs, crucial for the UK economy
Responsible cloud migration – overcoming the data security challenge
As businesses accelerate their digital transformation journey, one key factor is often overlooked: data ownership. Alasdair Anderson provides insight into the serious risks uninformed cloud migration can incur – and how to avoid them
UK high street banks still take small business customer savings for granted
Allica Bank highlights that the gap in business savings rates offered by challenger banks vs those offered by big banks is getting worse- it has now grown to over 3%
The crucial role of eCash in bridging the digital divide
Bob Legters explains why consumers gravitate towards cash for comfort, the advantages of eCash, and why businesses should incorporate eCash payments into their offerings
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Almost half (46%) of UK business leaders trust digital-only banks as much as traditional banks – NerdWallet
Digital challenger banks are well placed to dominate the SME business landscape according to research released by NerdWallet
Monzo adds friction to fight fraud—but the features may not be popular with customers
Benjamin Hatton assesses how customers may react to Monzo’s new optional security initiatives
Chase threatens to hike service fees amid CFPB overdraft fee cap discussion
Some 23 million US households pay overdraft fees every year and now the CFPB proposes to save consumers an estimated $3.5bn annually by restricting fees. Benjamin Hatton analyses current thinking at Chase
Maybank’s myimpact Invest campaign: a different approach to engage Gen Z investors
Maybank’s myimpact Invest campaign looks exciting but as Phoebe Hodgson explains, its approach goes against conventional investment advice
Why Europe will never have a superapp and identity will be King
Andrew Bud sets out why Europe will not adopt an Asia-style superapp and explains why the identity-centric model that is emerging is hugely exciting and represents its own kind of superapp revolution