All articles by Douglas Blakey
Douglas Blakey
Chase UK beats Monzo and Starling to rank first in personal banking satisfaction survey
The Competition and Markets Authority/IPSOS survey is a key indicator of banks’ customer service levels. Chase debuted in a strong third place and now ranks first; Virgin Money and RBS are again last
Trump attack on CFPB: Banking expert Joseph Lynyak tells banks to ‘slow down and wait’
Leading banking and financial services expert, Joseph Lynyak, has been flooded with requests for guidance from clients regarding mooted financial services legal and regulatory changes
The monetisation of power is turning politics into a marketplace
Corporate power isn’t subtle anymore — it’s for sale, explains George Kailas. Even more alarming is the launch of the $TRUMP meme coin, blurring the line between governance and personal enrichment
Post-Brexit developments – five years on
Karl Foster discusses notable areas of regulatory divergence between the EU and the UK in the five-year period since Brexit including PRIIPS, MiFID, Solvency II, operation resilience, consumer duty, and digital assets
The future of European startups: Embracing connectivity for global competitiveness
Oleg Khusaenov examines the challenges and opportunities in Europe’s startup scene, highlighting over €47bn invested in early 2024, the rise of new unicorns and fragmentation issues that hinder cross-border scalability and competitiveness
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Sealing the deal in 2025: Leveraging tech to ride the M&A boom
Julien Villemonteix discusses how tech can be deployed effectively to ensure brand compliance as M&A booms, and why is this so crucial in the financial sector, where trust is a key commodity
How smaller banks and PSPs can turn fraud prevention into a competitive edge
The new rules on APP reimbursement pose significant challenges for smaller banks and PSPs but these institutions are more agile than larger players and can adopt cutting-edge technologies to stay ahead, argues Marie-Christine Diaz
Why KYC automation is a must for financial institutions
Daniel Meyer explains why financial institutions must automate Know-Your-Customer (KYC) processes to minimise fraud risk, ensure regulatory compliance, and streamline operations
Pensions dashboard won’t be the silver bullet for the lost pots issue – but fintech might be
Marco Ross highlights the limitations of the incoming pensions dashboard, the rising issue of lost pension pots and why fintech solutions are needed now
Interview: Jenius Bank President John Rosenfeld discusses ‘how to improve consumer trust in banking’
John Rosenfeld tells RBI editor Douglas Blakey there are three key areas banks need to prioritise to regain consumer trust, improve satisfaction, and increase loyalty