All articles by Douglas Blakey
Douglas Blakey
Rising financial stress driving Canadians to their banks for advice: JD Power
RBC ranks highest in customer satisfaction for the fifth consecutive year in the JD Power annual Canada Retail Banking Advice Satisfaction Study ahead of CIBC and Scotiabank
The hidden cost of AML: How 95% false positives hurt banks, fintechs, and customers
Jeff Otten explains how traditional AML systems, while well-intentioned, generate an overwhelming up to 95% of false positives, creating operational inefficiencies, compliance risk, and customer dissatisfaction across banks and fintechs alike
Fintech meets banking: Navigating the risks and rewards of hybrid finance
The fintech-banking fusion: A new financial ecosystem. Fintechs and banks are joining forces, creating a new financial ecosystem with fresh opportunities and risks — but what are they? Jonathan Mitchell writes
Better anti-money laundering tech starts with smarter AI regulations
Ignas Dovidonis explains how AI can kickstart anti-money laundering efforts. Outdated regulation is in the way
Amdocs’ Dror Avrilingi on connecting AI to Quality Engineering
With the rise of AI comes the growing importance of quality engineering, essential to ensure the success of AI in financial services and all other highly regulated spaces, says Amdocs’ Dror Avrilingi
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Provenir’s Carol Hamilton on credit risk decisioning, fraud prevention and reward
2025: a year of transformation in risk decisioning. Carol Hamilton tells Douglas Blakey how banks can ensure the proper level of security without adding unnecessary friction to the customer journey
How global art auctions expose FX fees imbalance
Vivek Savani, UK Country Manager at iBanFirst, tells Douglas Blakey why the art ecosystem would benefit from smarter and fairer FX
Interview: Gianluca Berghella, Armundia Group President & CEO
Gianluca Berghella, Armundia Group President & CEO tells Douglas Blakey why the firm has ambitious plans to crack the UK market, gives his take on AI, discusses banking M&A and lays out the Armundia USP
Curinos: Bringing AI out of the lab and into practical business environments
Olly Downs, Chief Technology & AI Officer at Curinos, discusses with RBI editor Douglas Blakey, AI and the potential for enhanced regulation and how to maximise ROI from AI
Interview: James Neville CEO of Yaspa
James Neville, co-founder and CEO of Yaspa, discusses the takeaways from the Yaspa Index, an annual report tracking consumer familiarity with ‘Pay by Bank’