All articles by Douglas Blakey
Douglas Blakey
The power of personalisation in banking
Harry Hanson-Smith explores how personalisation can revolutionise the banking customer journey, from acquisition to retention, ultimately fostering loyalty and long-term growth
US banks in danger of scoring security own-goal at 2026 FIFA World Cup
While preparations are underway to ready transport and logistics, Frank Moreno warns there has been insufficient attention given to the cybersecurity precautions that banks and merchants need to get in place
Europe’s fintech challengers tackle the old guard
Ignacio Gironella highlights hold-out pockets where incumbents continue to dominate despite their slow pace of innovation, boosted by regulatory constraints and education shortfalls and explains how challenger banks can disrupt the status quo
16th annual RBI Asia Trailblazer Awards – winners revealed
At a gala event in Singapore last night, the RBI Asia Trailblazer Awards 2025 honoured outstanding achievements in retail banking
Why is access to data so fundamental to success in the payments value chain?
Payments industry expert Roger Alexander explains the indispensable role of data and sets out why its significance cannot be overstated when when navigating the issue of chargebacks
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PSR axed – industry reaction
More than a dozen industry experts comment on the news that the PSR is to be merged into the FCA
International Women’s Day 2025 calls for fintechs to accelerate action
Increasing female hiring and efforts to retain female employees is not just a DEI policy but a shrewd business decision and is central to this year’s theme of action for IWD, explains Anna Porra
Trump’s attack on federal regulators will punish regional banks
Yerbol Orynbayev warns heavy-handed measures will only play into the hands of the big four banks. If this chaotic approach continues, it could inadvertently ramp up regional and community banks’ customer churn, jeopardising their survival
“US Tariffs Could Force European Startups to Relocate” – Interview: Happy or Not CEO
Miika Mäkitalo, CEO of Finnish customer feedback analytics company HappyOrNot, tells RBI editor Douglas Blakey: “Nearly half of our business is in the US. The potential effects of tariffs are significant.”
International Women’s Day: sector expert comment
It is a day to highlight and celebrate what women have achieved but also a reminder that equality remains a work in progress. Banking and payments industry commentators give their take on what IWD means to them