All articles by Douglas Blakey
Douglas Blakey
The cost of disharmony: Why banks must rethink the money lifecycle
Misalignment across the money lifecycle is costing financial institutions billions annually. Kanv Pandit explains how a move towards greater harmony across systems can deliver more resilient, efficient and customer-centric operations
AI in financial services: The buzz, the boom, and the blind spots in security
AI is now indispensable to financial operations. Steve Street assesses if cybersecurity is up to the task
Missed by the headlines: The true story of European tech’s Summer 2025
Oleg Khusaenov assesses the European tech scene and sets out where meaningful bets are being placed
Navigating the new age of tourism with contactless payments
José Luis Arias explains why a seamless payment experience is key for a flawless customer experience across contactless cards, mobile wallets, and QR-based payments as the summer season gathers pace
AI in global finance: How to navigate continental visions and fragmented strategies?
Jamil Jiva argues that a “glocal” approach is essential for global institutions to remain compliant and competitive and explains how leaders can turn fragmented strategies into an opportunity for distributed innovation, resilience, and long-term value
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Reimagining retail banking with Agent AI: Humanising scale, digitally
Agent AI could reshape how UK financial institutions deliver inclusion, trust, and empathy in a digital-first era explains Dr Gulzar Singh
Focussed language models resolve Gen AI hallucinations worries
Scott Zoldi explains how GenAI hallucinations are primarily caused by the ways large language models are built
FCA clarifies expectations on non-financial misconduct to align approach across financial services
Thomas Beale assesses the FCA’s extended conduct rules on bullying, harassment and violence. What are the practical implications for financial services firms and individuals, and will they deepen trust in financial services?
Capital requirement cuts – a major blow for community banks
Looser capital requirements will see the ‘Big Four’ US banks boost their lending capacity, extend their market share, deepen the sector’s tech divide and stamp out smaller institutions, warns Adam Turmakhan
The power of cooperatives: Scaling social trust in UK retail banking
Dr. Gulzar Singh explains why the UK must reimagine community finance models to build inclusion, trust and scale in the regulated economy