All articles by Douglas Blakey
Douglas Blakey
Tipalti’s Darren Upson on the strategic use of AI-driven finance
Darren Upson, VP of Europe at Tipalti tells Douglas Blakey how the firm is helping organisations put their people to better use and leverage tech to do manual, repetitive work more efficiently and faster
Hybrid branch-bank models & digital inclusion in retail banking
Branches can evolve into digital‑physical hubs tailored for diverse customer segments and leverage mobile and agency banking to serve underserved urban and rural areas, explains Dr. Gulzar Singh
Modernising acquiring: What banks must consider in a changing payments landscape
Robert Kraal explains why banks must determine if they view acquiring as a necessary service to support broader relationships, or as a core business in which they want to lead
Taming automation chaos: why financial services must embrace process orchestration
Daniel Meyer explains how financial services firms can maximise efficiency, maintain compliance and ensure AI-driven processes work in harmony
Rising financial stress driving Canadians to their banks for advice: JD Power
RBC ranks highest in customer satisfaction for the fifth consecutive year in the JD Power annual Canada Retail Banking Advice Satisfaction Study ahead of CIBC and Scotiabank
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The hidden cost of AML: How 95% false positives hurt banks, fintechs, and customers
Jeff Otten explains how traditional AML systems, while well-intentioned, generate an overwhelming up to 95% of false positives, creating operational inefficiencies, compliance risk, and customer dissatisfaction across banks and fintechs alike
Fintech meets banking: Navigating the risks and rewards of hybrid finance
The fintech-banking fusion: A new financial ecosystem. Fintechs and banks are joining forces, creating a new financial ecosystem with fresh opportunities and risks — but what are they? Jonathan Mitchell writes
Better anti-money laundering tech starts with smarter AI regulations
Ignas Dovidonis explains how AI can kickstart anti-money laundering efforts. Outdated regulation is in the way
Amdocs’ Dror Avrilingi on connecting AI to Quality Engineering
With the rise of AI comes the growing importance of quality engineering, essential to ensure the success of AI in financial services and all other highly regulated spaces, says Amdocs’ Dror Avrilingi
Provenir’s Carol Hamilton on credit risk decisioning, fraud prevention and reward
2025: a year of transformation in risk decisioning. Carol Hamilton tells Douglas Blakey how banks can ensure the proper level of security without adding unnecessary friction to the customer journey