All articles by Douglas Blakey
Douglas Blakey
Timetric announces the winners for #CXFSAsia Awards 2015
Timetric has announced the winners for its Customer Experience in Financial Services Asia (#CXFSAsia) Awards 2015. The awards are the premier regional awards that commend outstanding financial institutions for their innovative and superior customer experience and service standards, reports Douglas Blakey
Is customer verification the Achilles heel to online account opening?
Just how good is your bank when it comes to digital account opening? Is it not just one example of an area where many banks are patently not yet fully embracing the opportunities offered by digital?
Financial institutions must adopt a startup mentality
The Digital Banking Club has established a high level Advisory Panel of digital financial services experts to offer their insights and expertise on policy issues that affect digital financial services providers in Europe. Douglas Blakey speaks with members of the panel in the first of a series of regular white papers
Branch closures accelerate in local UK communities
A little over five years ago, the seaside town of Westcliff-on-Sea boasted a Halifax, Barclays, NatWest and HSBC bank branch. Douglas Blakey writes
WRBR flags up customers’ fragile bank loyalty
With a sample size of 16,000 retail banking customers and covering 32 markets, the World Retail Banking Report – the latest is the 12th such annual report published by Capgemini and EFMA – is one of the most impressive surveys of its type. Douglas Blakey writes
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Retail Banker International annual awards: deadline is approaching
Get your nominations in please: the closing date for nominations for the annual Retail Banker International global awards is 2 April.
Will Apple Watch transform wearable tech?
I am obliged to Intelligent Environments (founders of The Digital Banking Club) for commissioning research into the sales prospects for the eagerly awaited and much hyped Apple Watch.
End free banking model: PwC
Seven years after the financial crisis, what customers think about their bank remains at an all-time low according to PwC. Against that backdrop, now might not seem the most obvious time to be making the case to move away from free banking but that is just what PwC advocates. Douglas Blakey writes
Responsive Banking from Diebold
The branch of the future is one of the most oft used tag lines in retail banking and now Diebold has got in the act via its Responsive Banking Concept. This take on the future branch has the huge attraction of combining advancements in digital technology with physical banking. Douglas Blakey writes
UK ‘free’ current accounts under fresh attack
For anyone under 50 today in the UK, ‘free’ current accounts have been the norm.