All articles by Douglas Blakey
Douglas Blakey
Ombudsman complaints some progress, must try harder
Rarely a week goes by without the claim being made by emails, conference presentations, telephone or face-to-face interviews that whichever bank you happen to be speaking to, is now focussed on customer centricity.
Tangerine claims a Canadian first with Secure Chat
Tangerine has become the first Canadian lender to launch Secure Chat, enabling customers to interact securely with the bank over a real-time chat session, to discuss not only general enquiries but also confidential banking matters that previously could only be discussed on the phone. Douglas Blakey reports
If you don’t do it in real life, don’t do it online: mBank
Polands mBank has rolled out the countrys first educational campaign concerning online security. The multimedia initiative aims to draw customers attention towards risky online behaviour and its consequences. Douglas Blakey reports
Stop the presses: Caixa launches mobile only sub-brand imaginBank
As RBI goes to print, stop press news from CaixaBank results in the originally planned page 1 being canned and replaced with news of the launch of imaginBank, Spains first mobile-only bank providing banking services exclusively through mobile apps and social networks.
Gopalakrishnan: One plus one means more than two
Douglas Blakey meets with Raja Gopalakrishnan, executive vice president of International Markets for FIS, responsible for the firms performance outside North America. Gopalakrishnan says FIS acquisition of SunGard creates one of the broadest sets of technology assets and market expertise in the industry
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Client first at the heart of RBC’s winning strategy
RBC ranks number 1 in almost every key Canadian banking product category. Douglas Blakey meets with Jennifer Tory to discuss how RBCs retail focussed Personal & Commercial Banking unit continues to churn out record quarter after record quarter
Disciplined execution key to ongoing success of One RBC
Douglas Blakey meets Wayne Bossert, vice chair of RBC Wealth Management, to discuss the banks strategic imperatives: growing its high-performing asset management business; servicing UHNW and HNW clients in its priority markets; and leveraging RBCs strengths to bring the best of RBC to its clients
2015: all in all, a pretty decent year
First of all the positives: it has been an outstanding year for the challenger bank community.
State Bank of India UK in a great place
Sanjiv Chadha, regional head of State Bank of India UK, tells Douglas Blakey about the banks expansion plans, channel strategy, regulatory challenges and product innovation. Says Chadha, transparency, fair pricing and consistency will remain at the heart of SBIs growing UK operation
Banks, payments sector gearing up for another successful Black Friday
Last year, banks, card issuers, payments processors et al passed the Black Friday test with flying colours.