All articles by Douglas Blakey

Douglas Blakey

Features

Fifteen expert views on banking’s digital future

The 2016 Digital Banking Club Power 50, the annual listing of the most innovative and powerful people in European digital financial services has been revealed. Douglas Blakey speaks with 15 prominent members of the Power 50 to canvass their expert opinions on their firms’ digital culture, strategy and future priorities

Comment

Tangerine – ripe for international expansion?

Is Scotiabank planning to roll out its digital sub-brand Tangerine internationally? Douglas Blakey comments

Features

RBC’S award-winning customer satisfaction

Royal Bank of Canada recently captured top spot among Canada’s big banks in an annual survey of customer satisfaction by JD Power, knocking off TD Bank, which had held the honour for 10 years. Douglas Blakey spoke with RBC’s Kirk Dudtschak, to find out how RBC topped the poll

Features

The bright African future

Barclays has been busy. A new app and online banking portal, ChatBanking launches on Twitter and Facebook, as well as increased investment in its innovation hub – and all in the first half of the year. As Ashley Veasey explains to Douglas Blakey, it has been a pretty hectic 2016 so far at Barclays Africa

Comment

75k to deposit? Why are you not switching? Come back next week

A 77 year old close relative set out last week to open two new bank accounts. Douglas Blakey writes

Features

allen international crafts next gen branches for Islandsbanki

Islandsbanki has taken the wraps off its next generation bank branches, a key part of its strategy to rank first in Icelandic retail banking for customer service. Douglas Blakey reports

Comment

CMA; take a bow

So we know now what we get for £5m and two years worth of work from the Competition and Markets Authority.
Its final report is measured, proportionate and deliverable, argues Douglas Blakey.

Features

CMA: Take a bow

So we know now what we get for £5m and two years worth of work from the Competition and Markets Authority.
Its final report is measured, proportionate and deliverable, argues Douglas Blakey.

Comment

RBC ends TD’s 10 year run for top customer service

I can almost hear the champagne corks popping at RBC Towers from the other side of the pond. Douglas Blakey comments

Comment

A very happy sixth birthday for Metro Bank

“We are going from strength to strength” – says a characteristically upbeat Vernon Hill’s as he comments on Metro Bank’s first results as a quoted firm. As the UK lender celebrates its sixth birthday, he tells Douglas Blakey Metro is on target to move into the black by the year end