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Showing 20 results out of 10000
Features

Customers’ retail banking experience falls again

Capgemini and Efma’s twelfth annual World Retail Banking Report (WRBR) reported that, for the second year in a row, customer satisfaction has fallen and improvement in global retail bank customer experience is stagnating. What has caused this and how can banks pick up their game? Patrick Brusnahan reports

13 May 2015
Features

United we stand, branch out and deliver

Singapore’s United Overseas Bank enlisted allen international to help draw up a branch concept unique to the Singaporean market. Consumer engagement, staff development and state of the art technologies all combined to put a new face to a well known name. Anna Milne speaks to design director Keith Holmes

13 May 2015
Features

Real time payments: The need for speed

What stage is the global transition towards real time payments at? What are the drivers, hindrances, how long will it take and what are the different countries’ priorities? SWIFT is on a mission to support faster payments implementation across markets with a scalable, replicable solution. Anna Milne writes

12 May 2015
Features

Embracing technology

Digital advancement means consumers today connect with what they want, where and when they want, and they increasingly expect instant gratification. Gemalto’s Howard Berg comments on this trend

12 May 2015
Comment

Visa: 50% of transactions to be mobile by 2020

With Apple attracting attention towards the mobile wallets and payments, many mobile solution providers are looking for ways to take advantage of this interest spike. One of these is international payments giant Visa, which expects half of all transactions to be mobile by 2020. Patrick Brusnahan talks to Visa

12 May 2015