Oregon-based Umpqua Bank has reached an agreement with FIS, a provider of banking and payments technology, outsourcing and consulting solutions, to deploy its comprehensive suite of technology and consulting solutions for enhancing customer experience.
Following Umpqua Bank’s recent merger with Sterling Bank, the lender was looking at a solution which can enable it to enhance its customer reach while boosting growth.
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In accordance with the terms of deal, FIS’ core solution will serve as the foundation for an enterprise-wide transformation.
FIS said that its open systems approach will provide long-term flexibility for the bank as it continues to evolve its customer experience and enhance its products and services.
Additionally, Umpqua will also leverage FIS technologies, including a suite of retail, commercial and treasury solutions, to modernize its business process improvement initiatives and operations across its retail and commercial lines of business.
FIS, North American Financial Institutions, EVP, Anthony Jabbour, said, “Growing banks require a platform capable of supporting their needs now and in the future. FIS, by virtue of scale, offers banks in that position the ability to continue to focus on the needs of their customers while streamlining back office operations.”
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By GlobalDataUmpqua Bank, EVP, CIO, Sonny Sonnenstein, commented, “Partnering with FIS allows us to continue to offer our customers a compelling banking experience while positioning ourselves for future growth.”
