San Antonio Federal Credit Union (SACU) is piloting a dynamic branch transformation solution from NCR at three branches in San Antonio, Texas, to modernize and automate non-cash branch transactions.
Based on the NCR Netkey software platform, the new solution is designed to run on NCR SelfServ 85, a stylish, slimline kiosk with multi-touch capabilities. It will offer SACU’s members a fast, convenient self-service alternative to perform account transfers, make payments and perform account updates while in a branch.
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The SACU solution integrates directly with the Symitar core, offering substantial transaction cost savings to credit unions such as SACU.
SACU technology solutions architect Adele Glenn said: "We are dedicated to providing our members with the best customer experience possible, and technology helps us deliver on our promise."
"Through the new touchscreen experience designed by NCR, our members will have fast, convenient access to their banking needs while visiting our branch and in the future, at remote, off-premise locations."
Leveraging the new technology, the SACU members can access their accounts by either providing their online banking credentials or by swiping a SACU card and providing their online banking password.
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By GlobalDataFollowing completion of verification, members can then perform an array of transactions, such as viewing accounts or account history, transferring funds from one account to another, making a payment, updating account information and viewing current rates on loans and mortgages.
In addition, the new platform also allows SACU to display marketing messages to its members, allowing for increased cross-selling and revenue generation opportunities.
