British lender NatWest has introduced video banking services to offer customers banking services at a time and place of their choosing.
The new service allows the customers to book a video banking appointment with NatWest staff and take advice about any of their banking products.
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The scope of assistance will include support on savings, loans, mortgages, financial health checks and online banking setup.
The introduction of NatWest video banking services is aimed to support those who are unable to travel to a branch for assistance. It also adds flexibility to their banking, as the customers can select a time and place that suits them.
NatWest MD of personal banking Marcelino Castrillo said: “This service is about giving customers the kind of face to face expertise they expect from a branch, but at the tip of their fingertips and at a time and place that works for them – whether they’re at home, overseas or at work, and bringing the bank to them.
“We know that customers value the personal interaction from our highly trained staff, and this technology will allow them to reach even more customers to help them reach their financial goals.”
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By GlobalDataNatWest’s video banking teams will be based at its telephony centres in Manchester, Edinburgh and Belfast.
Last month, the British lender partnered with Open Banking platform Tink in a bid to bolster its European presence.
The partnership gives NatWest with access to the Tink Personal Finance Management and Data Enrichment tools. The features are set to go live in the fourth quarter of this year.
