The Bank of Tokyo-Mitsubishi UFJ has selected Kofax’s platforms to automate manual tasks and achieve digital transformation.
The bank, a Kofax customer for more than five years, will use Kofax Kapow and the Kofax TotalAgility platform to replace its manual legacy systems.
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The move will automate the bank’s more than 2,000 business processes across all functions.
Kofax Kapow, which is a robotic process automation (RPA) platform, automates business processes using smart software robots.
It imitates human actions to automate a wide range of manual, repetitive tasks and drive continuous improvements.
The platform runs all robots on a centralised server and does not require a virtual desktop infrastructure (VDI) like other RPA vendors.
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By GlobalDataKofax TotalAgility digitises important touchpoints across customer journeys, such as onboarding new bank customers, and helps to offer a more positive customer experience and increased customer loyalty.
Kofax CEO Reynolds Bish said: “Japan is experiencing exponential interest and growth in all things related to robotics and digital transformation.
“Our solutions are a natural fit for MUFG’s forward thinking strategy, offering a powerful combination of capabilities that will help the bank improve customer satisfaction, streamline operations, and exploit new business opportunities.”
