DBS stole the show last night at the 3rd annual Customer Experience in Financial Services Awards 2017, sponsored by Tagit Mobile at the Grand Copthorne Waterfront, Singapore, scooping up five awards categories.
Hosted by Retail Banker International and Arena Financial, DBS collected awards for: Best Business Change Initiative; it also snapped up two of the channel awards for Best Customer Experience Branches and for Online. In addition, DBS was recognised for Best Tech Implementation-Back Office and the Leadership Award for Best Customer Experience: Institution.
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Multiple winners included Citi, recognised for the Team Award for Leadership in Customer Experience and Best Customer Experience: Call Centres.
Maybank scored a double collecting the awards for Best Client Onboarding Initiative and Best use of social media.
Siam Commercial Bank also won two awards: Best Customer Experience: Cards and Best Brand Engagement.
The Individual award for Leadership in Customer Experience was collected by Janice Koh of Standard Chartered; StanChart also picked up the award for Best Customer Experience Business Model.
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By GlobalDataThe full list of winners at the 3rd Customer Experience in Financial Services Asia Awards is:
- Best Employee Engagement Initiative – Allianz Ayudhya
- Best Business Change or Transformation Initiative: DBS
- Best Customer Insight and Feedback Initiative: Emirates NBD
- Best Brand Engagement: Siam Commercial Bank
- Best Product or Service Innovation: Singtel
- Best Customer Experience Business Model: Standard Chartered
- Best Customer Experience – Call Centre: Citi
- Best Customer Experience – Branches – DBS
- Best Customer Experience – Online – DBS
- Best Omni-channel Customer Experience – Panin Bank
- Best Use of Social Media – Maybank
- Best Customer Experience – Mobile Banking: Philippines National Bank
- Best Tech Implementation – Back Office: DBS
- Best Tech Implementation – Front End: ICICI Bank
- Best Client On-boarding Initiative: Maybank
- Best Use of Data and Analytics: Taishin Bank
- Best Customer Experience – Alternative Financial Service Providers: Funding Societies
- Best Customer Experience – Insurance – FWD Singapore
- Best Customer Experience – Cards – Siam Commercial Bank
- Best Customer Experience – Wealth Management: UBS
- Best Customer Experience – Banking: UOB
- Leadership in Customer Experience – Institution: DBS
- Leadership in Customer Experience – Team: Citi
- Leadership in Customer Experience – Individual Award: Janice Koh, Standard Chartered
