Tesco Bank, a British retail bank and a wholly-owned subsidiary of retail giant Tesco, has added a new ‘block / unblock’ feature to its Mobile Banking App, making it easier for customers to report their card lost or stolen.
Now, the bank’s customers can use the mobile banking app to quickly and easily block their card ensuring that it cannot be used further.
The lender said that functionality will be helpful for the 300,000 Tesco Bank customers who report their card lost or stolen each year.
If the customers find their card again can also easily unblock it through the app or cancel their card completely and order a replacement if required.
Furthermore, the app’s Balance Peek feature will allow the customers to view the balance on their selected accounts, without having to go through the full login process.
Tesco Bank digital director Grant Bourbousson said: “We want to make banking as easy as possible for customers. Millions of credit card customers across the UK contact their bank each year to report a lost card only to find it again.
“By allowing our credit card customers to block their card with just the tap of a button on their phone, this new feature takes the hassle and stress out of those occasions when you think you’ve lost your card, only to find it a little later.
“It is just another example of the innovative new features we are delivering to help customers manage their money using our Mobile Banking App.”