According to GlobalData’s company profile on Western Union, was a key innovation area identified from patents. Western Union's grant share as of May 2024 was 84%. Grant share is based on the ratio of number of grants to total number of patents.

Adaptive multi-system operations system

A recently granted patent (Publication Number: US11979333B2) discloses a system designed to facilitate adaptive multi-system operations. The system includes interfaces for receiving and transmitting electronic communications from resource-controlling systems, endpoint devices, and agent devices. A resource monitor identifies signals related to processes, resource capacities, and states of the systems, while processors analyze operating conditions and metrics to allocate resources and execute processes based on defined protocols. The system aims to optimize system interactions and resource allocation efficiently.

Furthermore, the patent details a method and machine-readable media with instructions to monitor electronic communications, detect system interactions, identify protocols, and determine operating conditions for resource-controlling systems. By learning performance metrics and aggregating data items, the system can model individual systems and allocate resources effectively. The technology outlined in the patent aims to streamline operations, enhance resource utilization, and improve overall system performance through adaptive and protocol-driven processes.

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