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Latest Special Reports - Technology

The gamble in turning banking into a game

  • Author: Patrick Brusnahan
  • Published: 22 May 2017

Very few people have described banking or saving money as fun. Some would state that it is the exact opposite of fun. However, firms are trying to bring gaming into the financial sector in order to engage consumers. Is this move a home run or a strike out? Patrick Brusnahan investigates. read more

RBI recognises Ziraat for best use of data analytics at annual awards

  • Author: Douglas Blakey
  • Published: 19 May 2017

Another tough category and another win for Turkey. Ziraat wins the award for best use of data analytics at RBI’s annual global awards sponsored by Fiserv. Ziraat’s successful use of data analytics have slashed waiting times for customers across its branch network reports Douglas Blakey. read more

Nationwide’s scoops RBI’s digital marketing and social media award for space campaign

  • Author: Douglas Blakey
  • Published: 19 May 2017

Nationwide’s innovative use of social media to drive customer adoption and usage of contactless technology helped the UK’s largest mutual to win RBI’s annual global award for best use of digital marketing and social media. Douglas Blakey reports. read more

Bank of Ireland collect RBI award for best customer facing technology

  • Author: Douglas Blakey
  • Published: 18 May 2017

The customer facing technology to open a current account for retail customers at Bank of Ireland was revolutionised in 2016 through simplification and digital enablement. The process was designed with the customer at the heart of the solution, which led to outstanding NPS increases and huge reductions in customer complaints reports Douglas Blakey. read more

Service innovation: Alior collects RBI global award

  • Author: Douglas Blakey
  • Published: 18 May 2017

Poland’s Alior Bank has successfully targeted the most tech-savvy segment of the market with an app dubbed HAIZ. Alior’s successful HAIZ initiative was a deserved recipient of the award for best service innovation at RBI’s annual global awards, sponsored by Fiserv reports Douglas Blakey. read more

Scotiabank collects award for best retail bank LatAm

  • Author: Douglas Blakey
  • Published: 17 May 2017

In a number of the 25 RBI global awards categories, it was a close run thing. Not so the category for Best retail bank Latin America: Scotiabank was a clear winner. Douglas Blakey reports. read more

Nequi: a unique Colombian offering

  • Author: Douglas Blakey
  • Published: 25 Apr 2017

Designit, an integrated design agency recently acquired by Wipro Digital, has partnered with Nequi bank in Colombia to go 100% digital. The bank has redesigned the mobile banking experience, and is creating offerings for millennials who are starting to drift toward a post-app world. Douglas Blakey reports. read more

Banks should ditch cash to boost customer loyalty

  • Published: 24 Apr 2017

The rise of digital wallets, coupled with the adoption of the mobile phone as a mobile payment technology, hint at a future driven by digital first strategies. Can banks move fast enough? Or will legacy systems prove their undoing? Christopher Evans director at Collinson Group reports. read more

Are fintechs the biggest threat to the banking sector?

  • Author: Patrick Brusnahan
  • Published: 21 Apr 2017

While fintech is often considered to be an opportunity for the financial sector, six-in-ten UK financial firms believe that up to 40% of their revenue could be lost to standalone fintech firms. How are firms planning to combat this growing threat? Or is defeat a foregone conclusion? Patrick Brusnahan reports. read more

How customer service is becoming the true differentiator

  • Author: Patrick Brusnahan
  • Published: 28 Mar 2017

Both retaining and gaining customers are constant concerns for banks across the UK. With the Seven Day Switching Service in full effect, losing a customer is more likely than ever before. How can a bank differentiate itself in such a crowded market? Customer service seems to be the answer. Patrick Brusnahan investigates. read more

Are challenger banks up to the challenge?

  • Author: Patrick Brusnahan
  • Published: 14 Mar 2017

Over the past decade, there have been a number of banks emerging as alternatives to the incumbent giants. These are commonly referred to as challenger banks. With unique selling point, they aim to grasp a share of the market, but are they succeeding? Patrick Brusnahan reports. read more

Canada’s EQ Bank proves to be a hit with digital-only savers

  • Author: Robin Arnfield
  • Published: 27 Feb 2017

Canadian digital-only bank EQ Bank was inundated with applications when it launched its high-interest Savings Plus Account in January 2016. Can it maintain its momentum, or will its lack of credit products adversely affect sign-up volumes? Robin Arnfield reports on this new offering. read more

Bank Leumi readies Israeli digital-only launch with global ambitions

  • Author: Robin Arnfield
  • Published: 24 Feb 2017

Bank Leumi is gearing up to launch Pepper, Israel’s first standalone digital-only bank. Currently at beta stage, the bank will launch to the general public later this year. Pepper, which will offer current and savings accounts, lending products and a P2P payments app, is targeted at millennials. Robin Arnfield reports. read more

Navigating the delivery of financial services via the Internet of Things

  • Published: 20 Feb 2017

Connected devices have the potential to revolutionise the way we live, administrate and bank. Will we be paying bills via our fridge in the future? Appropriateness, security and customer experience are paramount says Scott Hess, vice-president of user experience, consulting and innovation at Fiserv. read more

RBC goes live with D+H’s lending simulation tool Barometer

  • Author: Douglas Blakey
  • Published: 20 Feb 2017

Royal Bank of Canada has teamed up with leading financial technology provider D+H to implement Barometer, a first-in-class solution crafted to set a new standard in lending oversight. RBC’s Mike Dobbins and D+H’s Duncan Hannay discuss the Barometer solution with Douglas Blakey. read more

Banco do Brasil responds to neo-banks with digital-only account

  • Author: Robin Arnfield
  • Published: 15 Feb 2017

Banco do Brasil has launched a digital-only account as part of its digital transformation initiative. The new account will enable Banco do Brasil to reduce its customer service costs and to respond to the advent of the neo-banks. Robin Arnfield reports. read more

Digital Darwinism beginning to appear

  • Published: 24 Jan 2017

The next few years in the financial services sector are going to be transformative from a marketing perspective – partly driven by a new generation of marketing technologies but also by changes in consumer behaviour, which will lead to Digital Darwinism, so says senior financial marketer Stephen Ingledew. read more

Polish innovator banks on a mobile future

  • Author: Charles Wheeldon
  • Published: 12 Jan 2017

Poland’s mBank has been internationally recognised as one of the world’s most innovative lenders. Charles Wheeldon talks to the bank’s senior digital channels director, Piotr Hibner, about mBank’s latest mobile banking application, its award-winning innovations, and its vision of a data-led future. read more

From the overbanked and underbanked: There is an e-wallet for everyone

  • Author: Ann Lim
  • Published: 12 Jan 2017

As technology opens new doors to more sophisticated services and offerings in the payments space, it is important to remain inclusive – especially in Asia, where there is a sizeable untapped market of consumers who do not have access to traditional financial services. Xiou Ann Lim takes a look at two e-wallets. read more

Can open banking inspire the loyalty that banks crave?

  • Author: Patrick Brusnahan
  • Published: 12 Jan 2017

Customer retention is often cited as banks’ top priority, but how to achieve this is slightly harder to lock down. Many methods have been pitched, but none seem to be the solution. However, as open banking becomes more prevalent in the industry, could that be the answer? Patrick Brusnahan reports. read more

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