• Register
Return to: Home > Special Reports > Strategy

Latest Special Reports - Strategy

Best branch strategy: RBC collects RBI global Award

  • Author: Douglas Blakey
  • Published: 19 May 2017

RBI’s winner for best branch strategy, Royal Bank of Canada has optimised the branch to deliver a more seamless experience to clients, while educating and empowering them to leverage its digital channels with ease of use and convenience. Douglas Blakey reports. read more

RBI recognises Ziraat for best use of data analytics at annual awards

  • Author: Douglas Blakey
  • Published: 19 May 2017

Another tough category and another win for Turkey. Ziraat wins the award for best use of data analytics at RBI’s annual global awards sponsored by Fiserv. Ziraat’s successful use of data analytics have slashed waiting times for customers across its branch network reports Douglas Blakey. read more

Emirates NBD snaps up RBI award for best retail bank Middle East

  • Author: Douglas Blakey
  • Published: 19 May 2017

Emirates NBD has enjoyed an outstanding year including the launch of digital bank Liv, rolled out Eva, a chatbot for assistance and Pepper, a humanoid artificial intelligence robot for customer engagement. And now it has scooped the award for best retail bank Middle East at RBI’s awards. Douglas Blakey reports. read more

Nationwide’s scoops RBI’s digital marketing and social media award for space campaign

  • Author: Douglas Blakey
  • Published: 19 May 2017

Nationwide’s innovative use of social media to drive customer adoption and usage of contactless technology helped the UK’s largest mutual to win RBI’s annual global award for best use of digital marketing and social media. Douglas Blakey reports. read more

India’s ICICI collects RBI Award for best digital strategy

  • Author: Douglas Blakey
  • Published: 19 May 2017

India’s ICICI collected the award for best digital strategy at the RBI global annual awards sponsored by Fiserv, one of the most competitively fought of the 25 categories. The bank’s strategy of 360-degree digitisation of banking is transforming ICICI reports Douglas Blakey and producing impressive digital banking metrics. read more

Pioneers in digital banking in Africa: Ecobank collect RBI global award

  • Author: Douglas Blakey
  • Published: 19 May 2017

Recognising that a larger percentage of the population have phones than bank accounts, Ecobank has leveraged mobile technology and successfully launched a range of new products in the past year. Combined with resilient results, it is a deserved winner of RBI’s awards for best retail banking launch and best product innovation, reports Douglas Blakey. read more

Service innovation: Alior collects RBI global award

  • Author: Douglas Blakey
  • Published: 18 May 2017

Poland’s Alior Bank has successfully targeted the most tech-savvy segment of the market with an app dubbed HAIZ. Alior’s successful HAIZ initiative was a deserved recipient of the award for best service innovation at RBI’s annual global awards, sponsored by Fiserv reports Douglas Blakey. read more

Scotiabank collects award for best retail bank LatAm

  • Author: Douglas Blakey
  • Published: 17 May 2017

In a number of the 25 RBI global awards categories, it was a close run thing. Not so the category for Best retail bank Latin America: Scotiabank was a clear winner. Douglas Blakey reports. read more

RBC collects RBI Global award: best retail bank

  • Author: Douglas Blakey
  • Published: 17 May 2017

A highly impressive cost-income ratio of 42.5%, revenue growth of 9%, two dividend increases during 2016 for a total of 5% growth and increased loyalty scores: just some of the reasons why RBC scooped RBI’s 2017 Global Retail Bank of the Year award sponsored by Fiserv, writes Douglas Blakey. read more

Bangkok Bank’s winning mobile banking strategy

  • Author: Douglas Blakey
  • Published: 16 May 2017

Thailand’s Bangkok Bank has collected one of the toughest categories in the RBI annual global awards: best mobile banking strategy. The bank’s Bualuang mBanking mobile banking application has successfully reduced customers reliance on cash and boosted macro-economic benefits for Thailand, writes Douglas Blakey. read more

Banks should ditch cash to boost customer loyalty

  • Published: 24 Apr 2017

The rise of digital wallets, coupled with the adoption of the mobile phone as a mobile payment technology, hint at a future driven by digital first strategies. Can banks move fast enough? Or will legacy systems prove their undoing? Christopher Evans director at Collinson Group reports. read more

Are fintechs the biggest threat to the banking sector?

  • Author: Patrick Brusnahan
  • Published: 21 Apr 2017

While fintech is often considered to be an opportunity for the financial sector, six-in-ten UK financial firms believe that up to 40% of their revenue could be lost to standalone fintech firms. How are firms planning to combat this growing threat? Or is defeat a foregone conclusion? Patrick Brusnahan reports. read more

How customer service is becoming the true differentiator

  • Author: Patrick Brusnahan
  • Published: 28 Mar 2017

Both retaining and gaining customers are constant concerns for banks across the UK. With the Seven Day Switching Service in full effect, losing a customer is more likely than ever before. How can a bank differentiate itself in such a crowded market? Customer service seems to be the answer. Patrick Brusnahan investigates. read more

Are challenger banks up to the challenge?

  • Author: Patrick Brusnahan
  • Published: 14 Mar 2017

Over the past decade, there have been a number of banks emerging as alternatives to the incumbent giants. These are commonly referred to as challenger banks. With unique selling point, they aim to grasp a share of the market, but are they succeeding? Patrick Brusnahan reports. read more

The fintech effect: Are UK banks finally buying in to the benefits of boosting financial well-being?

  • Author: Douglas Blakey
  • Published: 27 Feb 2017

For the first time since the global financial crisis, the banking sector is showing signs of putting the financial well-being of customers at the heart of its products, according to the 2017 Fairbanking Ratings Report. Douglas Blakey takes a look at the findings and reports back on the sector’s efforts. read more

Bank Leumi readies Israeli digital-only launch with global ambitions

  • Author: Robin Arnfield
  • Published: 24 Feb 2017

Bank Leumi is gearing up to launch Pepper, Israel’s first standalone digital-only bank. Currently at beta stage, the bank will launch to the general public later this year. Pepper, which will offer current and savings accounts, lending products and a P2P payments app, is targeted at millennials. Robin Arnfield reports. read more

Branch right-sizing in UK accelerates: the definitive RBI branch ranking

  • Author: Douglas Blakey
  • Published: 22 Feb 2017

More than one-in-four UK bank branches (26.3%) have been shuttered in the past five years and the new year has kicked off with more of the same.. read more

Is the British banking system institutionally racist?

  • Author: Patrick Brusnahan
  • Published: 1 Feb 2017

Recent research showed that black victims of fraud are more than twice as likely to be denied a refund by their bank as white customers.

Is this a blip or a sign of a greater problem?. read more

New UK payments model sets global standard

  • Author: Charles Wheeldon
  • Published: 19 Jan 2017

Industry reaction to the Payments Strategy Forum’s final findings has been positive, being hailed as an effective model to serve end users better, create healthier competition, and put consumers and corporates at the heart of the UK payments system. Charles Wheeldon takes a closer look at the implications. read more

BIM mobile money scheme leads the way in interoperable payments

  • Author: Robin Arnfield
  • Published: 12 Jan 2017

Peru’s BIM is providing the international banking and payments industries with a reference model for how the various stakeholders in a mobile money ecosystem can collaborate to build a nationwide, interoperable infrastructure. Robin Arnfield takes a closer look at the platform’s launch, strategy and ambitions. read more


Privacy Policy

We have updated our privacy policy. In the latest update it explains what cookies are and how we use them on our site. To learn more about cookies and their benefits, please view our privacy policy. Please be aware that parts of this site will not function correctly if you disable cookies. By continuing to use this site, you consent to our use of cookies in accordance with our privacy policy unless you have disabled them.