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Canada’s EQ Bank proves to be a hit with digital-only savers

  • Author: Robin Arnfield
  • Published: 27 Feb 2017

Canadian digital-only bank EQ Bank was inundated with applications when it launched its high-interest Savings Plus Account in January 2016. Can it maintain its momentum, or will its lack of credit products adversely affect sign-up volumes? Robin Arnfield reports on this new offering. read more

Bank Leumi readies Israeli digital-only launch with global ambitions

  • Author: Robin Arnfield
  • Published: 24 Feb 2017

Bank Leumi is gearing up to launch Pepper, Israel’s first standalone digital-only bank. Currently at beta stage, the bank will launch to the general public later this year. Pepper, which will offer current and savings accounts, lending products and a P2P payments app, is targeted at millennials. Robin Arnfield reports. read more

Branch right-sizing in UK accelerates: the definitive RBI branch ranking

  • Author: Douglas Blakey
  • Published: 22 Feb 2017

More than one-in-four UK bank branches (26.3%) have been shuttered in the past five years and the new year has kicked off with more of the same.. read more

BCR brings the digital touch to Romania’s branches

  • Author: Patrick Brusnahan
  • Published: 21 Feb 2017

Banca Comerciala Româna (BCR), a member of the Erste Group, is Romania’s biggest bank in terms of asset value, client base, savings and crediting. However, it has struggled to match consumers’ developing digital needs. As a result, BCR has overhauled its branches for a new technological age. Patrick Brusnahan writes. read more

Banco do Brasil responds to neo-banks with digital-only account

  • Author: Robin Arnfield
  • Published: 15 Feb 2017

Banco do Brasil has launched a digital-only account as part of its digital transformation initiative. The new account will enable Banco do Brasil to reduce its customer service costs and to respond to the advent of the neo-banks. Robin Arnfield reports. read more

BIM mobile money scheme leads the way in interoperable payments

  • Author: Robin Arnfield
  • Published: 12 Jan 2017

Peru’s BIM is providing the international banking and payments industries with a reference model for how the various stakeholders in a mobile money ecosystem can collaborate to build a nationwide, interoperable infrastructure. Robin Arnfield takes a closer look at the platform’s launch, strategy and ambitions. read more

Polish innovator banks on a mobile future

  • Author: Charles Wheeldon
  • Published: 12 Jan 2017

Poland’s mBank has been internationally recognised as one of the world’s most innovative lenders. Charles Wheeldon talks to the bank’s senior digital channels director, Piotr Hibner, about mBank’s latest mobile banking application, its award-winning innovations, and its vision of a data-led future. read more

BankMobile to undergo major enhancements during 2017

  • Author: Robin Arnfield
  • Published: 12 Jan 2017

A lot has happened at BankMobile since Retail Banker International reported on the US digital-only bank a year ago. Robin Arnfield talks to Dan Armstrong, BankMobile’s MD and chief digital officer, about the changes that have already taken effect, and what we can look forward to in 2017. read more

Could Soho fashionistas be shaping the future of monetary value and exchange?

  • Author: Anna Milne
  • Published: 13 Dec 2016

From startup challenger bank to blockchain innovation, Secco Aura’s offline payments and ‘economics of value’ strategy could pave the way for a future model of consumer data ownership. Anna Milne meets CEO and co-founder Chris Gledhill to find out more about how it works, and which markets it is targeting. read more

Vietnam keeping digital inclusive

  • Author: Robin Arnfield
  • Published: 13 Dec 2016

Meed is using social media and corporate partnerships to sign up millennials in emerging and developed markets to financially inclusive digital bank accounts. The fintech describes it as a marketing and customer-acquisition platform, enabling banks to cost-effectively target millennials. Robin Arnfield reports. read more

Future banking today at Emirates NBD

  • Author: Douglas Blakey
  • Published: 13 Dec 2016

Emirates NBD has unveiled a stunning Future Lab within Dubai’s Emirates Towers, highlighting the bank’s ongoing drive towards digital innovation and multichannel transformation. Is this impressive branch a premonition of the shape of things to come? Douglas Blakey takes a closer look. read more

Scotiabank pips RBC to be top Canadian bank for digital sales functionality

  • Author: Robin Arnfield
  • Published: 12 Dec 2016

Scotiabank significantly upped its game in 2016 to top Forrester Research’s digital sales functionality rankings of Canada’s five biggest banks just ahead of long time leader RBC. Robin Arnfield talks to Forrester’s Alyson Clarke, Principal Analyst, eBusiness and Channel Strategy. read more

SecureKey builds federated digital ID network in Canada

  • Author: Robin Arnfield
  • Published: 5 Dec 2016

In October 2016, technology start-up SecureKey raised C$27 million ($20.25 million) in funding from Canada’s top banks to build a federated digital ID network for Canadian consumers and businesses. Robin Arnfield reports. read more

As India’s cash crisis continues, digital may be the way forward

  • Author: Patrick Brusnahan
  • Published: 30 Nov 2016

The decision from the Indian government to cancel the legal tender of INR500 ($7.50) and INR1,000 denomination notes, in an effort to tackle the black money issue, has had widespread effects on the populace. Maybe it’s the perfect time to embrace the digital realm. Patrick Brusnahan investigates. read more

Yoma transformation accelerates

  • Author: Douglas Blakey
  • Published: 17 Nov 2016

Myanmar’s Yoma Bank has long enjoyed a local reputation for its investment in technology, resulting in an efficient branch network, remittances services and specialist SME services. As CEO Hal Bosher tells Douglas Blakey, its collaboration with Misys will expand its offerings and help the bank target new segments. read more

A stroke of Jenius?

  • Author: Patrick Brusnahan
  • Published: 24 Oct 2016

Indonesia-headquartered BTPN Bank has decided to bring its branches into the modern age with help from design consultancy allen international. The result is the Jenius Mobius Hub in Jakarta, specifically designed to be a physical manifestation of BTPN’s mobile banking channel. Patrick Brusnahan writes on this offering. read more

RBC’s light-touch approach to City National a winning strategy

  • Author: Douglas Blakey
  • Published: 10 Oct 2016

It was RBC’s biggest ever takeover. In 2015, RBC paid $5.4bn to snap up the iconic City National Bank, the so-called “bank for the Hollywood stars”. Already, the deal is proving to be a winner for both banks. Douglas Blakey writes. read more

An ambitious redefining of the customer experience

  • Author: Douglas Blakey
  • Published: 29 Sep 2016

With an award-winning multi-channel distribution platform and the country’s highest net promoter scores for its customer experience, Georgia’s TBC Bank invited allen international to take the branch concept to the next level in terms of customer service delivery. Douglas Blakey reports on the resulting locations. read more

Mexican digital-only bank Bankaool predicts rapid growth in 2016

  • Author: Robin Arnfield
  • Published: 20 Sep 2016

Bankaool, Mexico’s first digital-only bank, expects to grow its customer base fivefold to 100,000 in 2016 by targeting underbanked and unbanked consumers as well as digital natives and millennials. Robin Arnfield investigates.. read more

Are banks throwing the branches out with the bathwater?

  • Author: Patrick Brusnahan
  • Published: 13 Sep 2016

Financial institutions are constantly under pressure to deliver profits. While long-term strategies could be developed, an easy solution is to cut existing costs. This leads to the shuttering of bricks-and-mortar branches and a reduction in headcounts. But is this the right strategy? Patrick Brusnahan reports. read more


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