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Latest Special Reports - Distribution

The gamble in turning banking into a game

  • Author: Patrick Brusnahan
  • Published: 22 May 2017

Very few people have described banking or saving money as fun. Some would state that it is the exact opposite of fun. However, firms are trying to bring gaming into the financial sector in order to engage consumers. Is this move a home run or a strike out? Patrick Brusnahan investigates. read more

Best branch strategy: RBC collects RBI global Award

  • Author: Douglas Blakey
  • Published: 19 May 2017

RBI’s winner for best branch strategy, Royal Bank of Canada has optimised the branch to deliver a more seamless experience to clients, while educating and empowering them to leverage its digital channels with ease of use and convenience. Douglas Blakey reports. read more

Emirates NBD snaps up RBI award for best retail bank Middle East

  • Author: Douglas Blakey
  • Published: 19 May 2017

Emirates NBD has enjoyed an outstanding year including the launch of digital bank Liv, rolled out Eva, a chatbot for assistance and Pepper, a humanoid artificial intelligence robot for customer engagement. And now it has scooped the award for best retail bank Middle East at RBI’s awards. Douglas Blakey reports. read more

India’s ICICI collects RBI Award for best digital strategy

  • Author: Douglas Blakey
  • Published: 19 May 2017

India’s ICICI collected the award for best digital strategy at the RBI global annual awards sponsored by Fiserv, one of the most competitively fought of the 25 categories. The bank’s strategy of 360-degree digitisation of banking is transforming ICICI reports Douglas Blakey and producing impressive digital banking metrics. read more

Verifast Palm Authentication wins Gesa Credit Union RBI Award for security innovation

  • Author: Douglas Blakey
  • Published: 19 May 2017

Customer identification is an increasingly pertinent topic in the fast-evolving fraud landscape but US Credit Union Gesa has successfully utilised Verifast Palm authentication to enhance security, and improve the customer experience, reports Douglas Blakey. It has also collected RBI’s award for security innovation of the year. read more

Bank of Ireland collect RBI award for best customer facing technology

  • Author: Douglas Blakey
  • Published: 18 May 2017

The customer facing technology to open a current account for retail customers at Bank of Ireland was revolutionised in 2016 through simplification and digital enablement. The process was designed with the customer at the heart of the solution, which led to outstanding NPS increases and huge reductions in customer complaints reports Douglas Blakey. read more

RBC collects RBI Global award: best retail bank

  • Author: Douglas Blakey
  • Published: 17 May 2017

A highly impressive cost-income ratio of 42.5%, revenue growth of 9%, two dividend increases during 2016 for a total of 5% growth and increased loyalty scores: just some of the reasons why RBC scooped RBI’s 2017 Global Retail Bank of the Year award sponsored by Fiserv, writes Douglas Blakey. read more

Bangkok Bank’s winning mobile banking strategy

  • Author: Douglas Blakey
  • Published: 16 May 2017

Thailand’s Bangkok Bank has collected one of the toughest categories in the RBI annual global awards: best mobile banking strategy. The bank’s Bualuang mBanking mobile banking application has successfully reduced customers reliance on cash and boosted macro-economic benefits for Thailand, writes Douglas Blakey. read more

Nequi: a unique Colombian offering

  • Author: Douglas Blakey
  • Published: 25 Apr 2017

Designit, an integrated design agency recently acquired by Wipro Digital, has partnered with Nequi bank in Colombia to go 100% digital. The bank has redesigned the mobile banking experience, and is creating offerings for millennials who are starting to drift toward a post-app world. Douglas Blakey reports. read more

Skipton rolls out branch concept catering for over 50s

  • Author: Douglas Blakey
  • Published: 24 Apr 2017

The UK’s fourth-largest building society by assets, the Skipton, has partnered with retail and design agency M Worldwide to devise a future vision and flexible framework for its in-branch experience, environments, and communications. Douglas Blakey reports on the developments and their results. read more

Scotiabank’s digital distribution designs

  • Author: Robin Arnfield
  • Published: 20 Apr 2017

Scotiabank is rolling out a digitally enabled customer-centric branch design across its Latin American and Caribbean (LAC) operations. Robin Arnfield talks to Katherine Hayward, vice-president of customer experience and retail banking at Scotiabank International, about the bank’s objectives and strategy. read more

Canada’s EQ Bank proves to be a hit with digital-only savers

  • Author: Robin Arnfield
  • Published: 27 Feb 2017

Canadian digital-only bank EQ Bank was inundated with applications when it launched its high-interest Savings Plus Account in January 2016. Can it maintain its momentum, or will its lack of credit products adversely affect sign-up volumes? Robin Arnfield reports on this new offering. read more

Bank Leumi readies Israeli digital-only launch with global ambitions

  • Author: Robin Arnfield
  • Published: 24 Feb 2017

Bank Leumi is gearing up to launch Pepper, Israel’s first standalone digital-only bank. Currently at beta stage, the bank will launch to the general public later this year. Pepper, which will offer current and savings accounts, lending products and a P2P payments app, is targeted at millennials. Robin Arnfield reports. read more

Branch right-sizing in UK accelerates: the definitive RBI branch ranking

  • Author: Douglas Blakey
  • Published: 22 Feb 2017

More than one-in-four UK bank branches (26.3%) have been shuttered in the past five years and the new year has kicked off with more of the same.. read more

BCR brings the digital touch to Romania’s branches

  • Author: Patrick Brusnahan
  • Published: 21 Feb 2017

Banca Comerciala Româna (BCR), a member of the Erste Group, is Romania’s biggest bank in terms of asset value, client base, savings and crediting. However, it has struggled to match consumers’ developing digital needs. As a result, BCR has overhauled its branches for a new technological age. Patrick Brusnahan writes. read more

Banco do Brasil responds to neo-banks with digital-only account

  • Author: Robin Arnfield
  • Published: 15 Feb 2017

Banco do Brasil has launched a digital-only account as part of its digital transformation initiative. The new account will enable Banco do Brasil to reduce its customer service costs and to respond to the advent of the neo-banks. Robin Arnfield reports. read more

BIM mobile money scheme leads the way in interoperable payments

  • Author: Robin Arnfield
  • Published: 12 Jan 2017

Peru’s BIM is providing the international banking and payments industries with a reference model for how the various stakeholders in a mobile money ecosystem can collaborate to build a nationwide, interoperable infrastructure. Robin Arnfield takes a closer look at the platform’s launch, strategy and ambitions. read more

Polish innovator banks on a mobile future

  • Author: Charles Wheeldon
  • Published: 12 Jan 2017

Poland’s mBank has been internationally recognised as one of the world’s most innovative lenders. Charles Wheeldon talks to the bank’s senior digital channels director, Piotr Hibner, about mBank’s latest mobile banking application, its award-winning innovations, and its vision of a data-led future. read more

BankMobile to undergo major enhancements during 2017

  • Author: Robin Arnfield
  • Published: 12 Jan 2017

A lot has happened at BankMobile since Retail Banker International reported on the US digital-only bank a year ago. Robin Arnfield talks to Dan Armstrong, BankMobile’s MD and chief digital officer, about the changes that have already taken effect, and what we can look forward to in 2017. read more

Could Soho fashionistas be shaping the future of monetary value and exchange?

  • Author: Anna Milne
  • Published: 13 Dec 2016

From startup challenger bank to blockchain innovation, Secco Aura’s offline payments and ‘economics of value’ strategy could pave the way for a future model of consumer data ownership. Anna Milne meets CEO and co-founder Chris Gledhill to find out more about how it works, and which markets it is targeting. read more

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