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Latest Special Reports

The gamble in turning banking into a game

  • Author: Patrick Brusnahan
  • Published: 22 May 2017

Very few people have described banking or saving money as fun. Some would state that it is the exact opposite of fun. However, firms are trying to bring gaming into the financial sector in order to engage consumers. Is this move a home run or a strike out? Patrick Brusnahan investigates. read more

Best branch strategy: RBC collects RBI global Award

  • Author: Douglas Blakey
  • Published: 19 May 2017

RBI’s winner for best branch strategy, Royal Bank of Canada has optimised the branch to deliver a more seamless experience to clients, while educating and empowering them to leverage its digital channels with ease of use and convenience. Douglas Blakey reports. read more

RBI recognises Ziraat for best use of data analytics at annual awards

  • Author: Douglas Blakey
  • Published: 19 May 2017

Another tough category and another win for Turkey. Ziraat wins the award for best use of data analytics at RBI’s annual global awards sponsored by Fiserv. Ziraat’s successful use of data analytics have slashed waiting times for customers across its branch network reports Douglas Blakey. read more

Emirates NBD snaps up RBI award for best retail bank Middle East

  • Author: Douglas Blakey
  • Published: 19 May 2017

Emirates NBD has enjoyed an outstanding year including the launch of digital bank Liv, rolled out Eva, a chatbot for assistance and Pepper, a humanoid artificial intelligence robot for customer engagement. And now it has scooped the award for best retail bank Middle East at RBI’s awards. Douglas Blakey reports. read more

Nationwide’s scoops RBI’s digital marketing and social media award for space campaign

  • Author: Douglas Blakey
  • Published: 19 May 2017

Nationwide’s innovative use of social media to drive customer adoption and usage of contactless technology helped the UK’s largest mutual to win RBI’s annual global award for best use of digital marketing and social media. Douglas Blakey reports. read more

India’s ICICI collects RBI Award for best digital strategy

  • Author: Douglas Blakey
  • Published: 19 May 2017

India’s ICICI collected the award for best digital strategy at the RBI global annual awards sponsored by Fiserv, one of the most competitively fought of the 25 categories. The bank’s strategy of 360-degree digitisation of banking is transforming ICICI reports Douglas Blakey and producing impressive digital banking metrics. read more

Pioneers in digital banking in Africa: Ecobank collect RBI global award

  • Author: Douglas Blakey
  • Published: 19 May 2017

Recognising that a larger percentage of the population have phones than bank accounts, Ecobank has leveraged mobile technology and successfully launched a range of new products in the past year. Combined with resilient results, it is a deserved winner of RBI’s awards for best retail banking launch and best product innovation, reports Douglas Blakey. read more

Verifast Palm Authentication wins Gesa Credit Union RBI Award for security innovation

  • Author: Douglas Blakey
  • Published: 19 May 2017

Customer identification is an increasingly pertinent topic in the fast-evolving fraud landscape but US Credit Union Gesa has successfully utilised Verifast Palm authentication to enhance security, and improve the customer experience, reports Douglas Blakey. It has also collected RBI’s award for security innovation of the year. read more

Bank of Ireland collect RBI award for best customer facing technology

  • Author: Douglas Blakey
  • Published: 18 May 2017

The customer facing technology to open a current account for retail customers at Bank of Ireland was revolutionised in 2016 through simplification and digital enablement. The process was designed with the customer at the heart of the solution, which led to outstanding NPS increases and huge reductions in customer complaints reports Douglas Blakey. read more

Service innovation: Alior collects RBI global award

  • Author: Douglas Blakey
  • Published: 18 May 2017

Poland’s Alior Bank has successfully targeted the most tech-savvy segment of the market with an app dubbed HAIZ. Alior’s successful HAIZ initiative was a deserved recipient of the award for best service innovation at RBI’s annual global awards, sponsored by Fiserv reports Douglas Blakey. read more

Scotiabank collects award for best retail bank LatAm

  • Author: Douglas Blakey
  • Published: 17 May 2017

In a number of the 25 RBI global awards categories, it was a close run thing. Not so the category for Best retail bank Latin America: Scotiabank was a clear winner. Douglas Blakey reports. read more

RBC collects RBI Global award: best retail bank

  • Author: Douglas Blakey
  • Published: 17 May 2017

A highly impressive cost-income ratio of 42.5%, revenue growth of 9%, two dividend increases during 2016 for a total of 5% growth and increased loyalty scores: just some of the reasons why RBC scooped RBI’s 2017 Global Retail Bank of the Year award sponsored by Fiserv, writes Douglas Blakey. read more

Bangkok Bank’s winning mobile banking strategy

  • Author: Douglas Blakey
  • Published: 16 May 2017

Thailand’s Bangkok Bank has collected one of the toughest categories in the RBI annual global awards: best mobile banking strategy. The bank’s Bualuang mBanking mobile banking application has successfully reduced customers reliance on cash and boosted macro-economic benefits for Thailand, writes Douglas Blakey. read more

Can passwords be replaced by the human body?

  • Author: Patrick Brusnahan
  • Published: 4 May 2017

As banking and payments become increasingly advanced, the security protecting them needs to be more advanced as well. An often-touted solution is biometric security, but can this ever truly replace the tried-and-tested password? Patrick Brusnahan reports from the Digital Banking Club’s latest debate in London. read more

Nequi: a unique Colombian offering

  • Author: Douglas Blakey
  • Published: 25 Apr 2017

Designit, an integrated design agency recently acquired by Wipro Digital, has partnered with Nequi bank in Colombia to go 100% digital. The bank has redesigned the mobile banking experience, and is creating offerings for millennials who are starting to drift toward a post-app world. Douglas Blakey reports. read more

High altitude, higher stakes? Latin America under Trump

  • Author: Ivan Castano
  • Published: 24 Apr 2017

Latin America’s third-largest economy could slip into recession if US President Donald Trump’s toxic cocktail of threats to upend the North American Free Trade Agreement or impose heavy tariffs on Mexican exports come true. However, Mexican banks are – at least for now – unconcerned, writes Ivan Castano. read more

Banks should ditch cash to boost customer loyalty

  • Published: 24 Apr 2017

The rise of digital wallets, coupled with the adoption of the mobile phone as a mobile payment technology, hint at a future driven by digital first strategies. Can banks move fast enough? Or will legacy systems prove their undoing? Christopher Evans director at Collinson Group reports. read more

Skipton rolls out branch concept catering for over 50s

  • Author: Douglas Blakey
  • Published: 24 Apr 2017

The UK’s fourth-largest building society by assets, the Skipton, has partnered with retail and design agency M Worldwide to devise a future vision and flexible framework for its in-branch experience, environments, and communications. Douglas Blakey reports on the developments and their results. read more

Are fintechs the biggest threat to the banking sector?

  • Author: Patrick Brusnahan
  • Published: 21 Apr 2017

While fintech is often considered to be an opportunity for the financial sector, six-in-ten UK financial firms believe that up to 40% of their revenue could be lost to standalone fintech firms. How are firms planning to combat this growing threat? Or is defeat a foregone conclusion? Patrick Brusnahan reports. read more

Scotiabank’s digital distribution designs

  • Author: Robin Arnfield
  • Published: 20 Apr 2017

Scotiabank is rolling out a digitally enabled customer-centric branch design across its Latin American and Caribbean (LAC) operations. Robin Arnfield talks to Katherine Hayward, vice-president of customer experience and retail banking at Scotiabank International, about the bank’s objectives and strategy. read more


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