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Latest Special Reports

Branch right-sizing in UK accelerates: the definitive RBI branch ranking

  • Author: Douglas Blakey
  • Published: 22 Feb 2017

More than one-in-four UK bank branches (26.3%) have been shuttered in the past five years and the new year has kicked off with more of the same.. read more

BCR brings the digital touch to Romania’s branches

  • Author: Patrick Brusnahan
  • Published: 21 Feb 2017

Banca Comerciala Româna (BCR), a member of the Erste Group, is Romania’s biggest bank in terms of asset value, client base, savings and crediting. However, it has struggled to match consumers’ developing digital needs. As a result, BCR has overhauled its branches for a new technological age. Patrick Brusnahan writes. read more

Navigating the delivery of financial services via the Internet of Things

  • Published: 20 Feb 2017

Connected devices have the potential to revolutionise the way we live, administrate and bank. Will we be paying bills via our fridge in the future? Appropriateness, security and customer experience are paramount says Scott Hess, vice-president of user experience, consulting and innovation at Fiserv. read more

RBC goes live with D+H’s lending simulation tool Barometer

  • Author: Douglas Blakey
  • Published: 20 Feb 2017

Royal Bank of Canada has teamed up with leading financial technology provider D+H to implement Barometer, a first-in-class solution crafted to set a new standard in lending oversight. RBC’s Mike Dobbins and D+H’s Duncan Hannay discuss the Barometer solution with Douglas Blakey. read more

Really Really Really Know Your Clients

  • Published: 17 Feb 2017

The next generation of digitisation in financial services will propel the industry into the knowledge economy. More specifically, financial services firms can look forward to a future of using a more contextual knowledge and understanding of their clients to generate tangible economic value. Chris Truce, director of platform development at Saxo Bank, comments. read more

Banco do Brasil responds to neo-banks with digital-only account

  • Author: Robin Arnfield
  • Published: 15 Feb 2017

Banco do Brasil has launched a digital-only account as part of its digital transformation initiative. The new account will enable Banco do Brasil to reduce its customer service costs and to respond to the advent of the neo-banks. Robin Arnfield reports. read more

Is the British banking system institutionally racist?

  • Author: Patrick Brusnahan
  • Published: 1 Feb 2017

Recent research showed that black victims of fraud are more than twice as likely to be denied a refund by their bank as white customers.

Is this a blip or a sign of a greater problem?. read more

What’s stopping customers from opening accounts online?

  • Author: Patrick Brusnahan
  • Published: 30 Jan 2017

While the variety of digital options for opening a bank account, whether they are online or mobile, seems to expand by the week, consumers are still not fully onboard with the idea. Why? HooYu has released a study into the reasons. Patrick Brusnahan reports. read more

Digital Darwinism beginning to appear

  • Published: 24 Jan 2017

The next few years in the financial services sector are going to be transformative from a marketing perspective – partly driven by a new generation of marketing technologies but also by changes in consumer behaviour, which will lead to Digital Darwinism, so says senior financial marketer Stephen Ingledew. read more

New UK payments model sets global standard

  • Author: Charles Wheeldon
  • Published: 19 Jan 2017

Industry reaction to the Payments Strategy Forum’s final findings has been positive, being hailed as an effective model to serve end users better, create healthier competition, and put consumers and corporates at the heart of the UK payments system. Charles Wheeldon takes a closer look at the implications. read more

BIM mobile money scheme leads the way in interoperable payments

  • Author: Robin Arnfield
  • Published: 12 Jan 2017

Peru’s BIM is providing the international banking and payments industries with a reference model for how the various stakeholders in a mobile money ecosystem can collaborate to build a nationwide, interoperable infrastructure. Robin Arnfield takes a closer look at the platform’s launch, strategy and ambitions. read more

Polish innovator banks on a mobile future

  • Author: Charles Wheeldon
  • Published: 12 Jan 2017

Poland’s mBank has been internationally recognised as one of the world’s most innovative lenders. Charles Wheeldon talks to the bank’s senior digital channels director, Piotr Hibner, about mBank’s latest mobile banking application, its award-winning innovations, and its vision of a data-led future. read more

Brexit chaos: Not just banks are affected

  • Published: 12 Jan 2017

The vote in favour of Brexit last year was ill-conceived, argues Tobias Schreyer, co-founder and chief commercial officer at PPRO Group. It will have far-reaching consequences for London as a financial centre, and the impact will extend beyond the major banks to e-money providers, fintechs and consulting firms. read more

From the overbanked and underbanked: There is an e-wallet for everyone

  • Author: Ann Lim
  • Published: 12 Jan 2017

As technology opens new doors to more sophisticated services and offerings in the payments space, it is important to remain inclusive – especially in Asia, where there is a sizeable untapped market of consumers who do not have access to traditional financial services. Xiou Ann Lim takes a look at two e-wallets. read more

Bank on Security: Three strategies to stay ahead of cybercriminals

  • Published: 12 Jan 2017

The banking and payments sectors need to do more to counter the various new strategies employed by cybercriminals, argues David Jones, global head of payments and banking at Irdeto. Not only are attitudes towards security lax, some of the industry’s current strategies may even be aiding hackers. read more

Can open banking inspire the loyalty that banks crave?

  • Author: Patrick Brusnahan
  • Published: 12 Jan 2017

Customer retention is often cited as banks’ top priority, but how to achieve this is slightly harder to lock down. Many methods have been pitched, but none seem to be the solution. However, as open banking becomes more prevalent in the industry, could that be the answer? Patrick Brusnahan reports. read more

BankMobile to undergo major enhancements during 2017

  • Author: Robin Arnfield
  • Published: 12 Jan 2017

A lot has happened at BankMobile since Retail Banker International reported on the US digital-only bank a year ago. Robin Arnfield talks to Dan Armstrong, BankMobile’s MD and chief digital officer, about the changes that have already taken effect, and what we can look forward to in 2017. read more

Two reports and one directive to disrupt 2017

  • Published: 12 Jan 2017

It was an unpredictable and eventful year, but what will be 2016’s main legacy in terms of banking? Liam Lannon, payments transformation consultant at Sopra Steria, takes a closer look at the most disruptive regulations of 2016 and explores how they will challenge the retail banking landscape in 2017. read more

Risk and reputation: Latvia tackling money laundering

  • Author: Patrick Brusnahan
  • Published: 5 Jan 2017

Eastern Europe is regularly regarded as a hub for money laundering activity with scandal after scandal revealing more and more money pipelined through the region. However, certain players are trying to combat this. Latvia-based Norvik Bank, in collaboration with FICO, is one of those. Patrick Brusnahan investigates. read more

Scandinavia strong, Italian woes and Barclays one to watch for 2017

  • Author: Douglas Blakey
  • Published: 4 Jan 2017

A mixed year for the sector but at the top of the pile, HSBC and Santander, the largest two European-headquartered banks have both enjoyed share price rises for the year to date of almost 25%.. read more

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