Retail Banker International Awards

 

About

The Retail Banker International Awards recognises and celebrates outstanding organisations within retail banking, who have delivered excellence throughout the year. Exclusively sponsored by Fiserv, these awards are highly regarded within the industry as a mark of high performance, and represent an exceptional level of achievement. This is a great platform for retail banks to display their very best talent, and to identify leaders within the industry.

The shortlist and the winners for the 2014 RBI Awards is now available!

Download it here

Thank you to all who joined us for the Awards Announcement Ceremony!

Awards presenters Editor Douglas Blakey and Deputy Editor Billy Bambrough were joined by sponsors Fiserv, European Retail Bank of the Year winners Alior and Global Retail Bank of the Year winner RBC for the awards ceremony.

You can download the audio recording here and the presentation slides here

 

2014 award winners, nominations and categories:

  • Global
    Retail Bank of the Year

    • Alior
    • BBVA
    • Dubai Islamic
    • RBC – Winner
    • Westpac
  • Retail
    Banker of the Year

    • McKay RBC
    • Jorge Ruiz Citi LatAm – Winner
    • Segun Agbaje Guaranty Trust
    • Michael Panowicz mBank
    • Ray Davis Umpqua

  • African
    Retail Bank of the Year

    • Absa
    • First National
    • Guaranty Trust – Winner
    • Access Bank Nigeria
    • Standard Bank
  • North
    American Retail Bank of the Year

    • Ally Bank – Winner
    • Umpqua
    • RBC
    • Union Bank
    • CIBC
  • European
    Retail Bank of the Year

    • BBVA
    • mBank Poland
    • Santander
    • Getin Noble
    • Alior – Winner
  • Middle
    East Retail Bank of the Year

    • Investbank
    • Emirates NBD
    • Abu Dhabi Commercial Bank
    • Mashreq – Joint winners
    • Dubai Islamic – Joint winners
  • Latin
    American Retail Bank of the Year

    • Citigroup – Winner
    • Santander
    • Banco do Brasil
    • Bradesco
    • Itau Unibanco
  • Asia
    Pacific Retail Bank of the Year

    • DBS – Winner
    • OCBC
    • Bank of Mongolia
    • ICICI
    • Kasikornbank
  • Innovation of the
    Year in IT, Product, Customer Service or Payments

    • Akbank
    • Bank of the West – Winner
    • Absa
    • Emirates NBD
    • First Bank of Nigeria
  • Best Digital
    Channels Strategy

    • ANZ – Winner
    • Bangkok Bank
    • CIBC
    • Nationwide UK
    • DenizBank
  • Best
    Branch Strategy

    • Umpqua – Winner
    • Aktifbank Turkey
    • The Co-op Bank of Cape Cod
    • RBC
    • Akbank

  • Best use
    of Digital Marketing

    • Akbank
    • Intesa Sanpaolo
    • DenizBank
    • RBC
    • Bank of Ireland – Winner
  • IT
    Strategy of the Year

    • Heritage Bank
    • Panin Bank – Winner

Attend

Venue

Speakers

Sponsors


Award Sponsor

Fiserv

 

Fiserv is a leading global provider of information management and electronic commerce systems for the financial services industry. Fiserv provides integrated technology and services that create value for our clients. Ranked No.1 on the FinTech 100 international listing of top technology providers to the financial services industry for 6 of the last 8 years. Fiserv drives innovation that transforms experiences for more than 16,000 clients worldwide including banks, credit unions and thrifts, billers, mortgage lenders and leading companies, brokerage and investment firms and other business clients. With 200 locations worldwide, Fiserv delivers financial services technology solutions in five areas of competency: Payments, Insights & Optimisation, Customer and Channel Management, Processing Services and Risk & Compliance. By partnering with our 19,000 associates, clients can increase revenue, decrease operational costs, deliver exceptional customer experiences across multiple channels, mitigate and manage risk, drive profitability and grow their business. It’s the mission of Fiserv to provide integrated technology and service solutions that enable best-in-class results for clients and we deliver on that promise every day.

To learn more please visit www.fiserv.com


http://www.fiserv.com

Awards

ELIGIBLE INSTITUTIONS FOR THE RETAIL BANKER INTERNATIONAL AWARDS INCLUDE:

The Retail Banker International Awards 2014 have now launched!

This year we have wide variety of categories from different departments and regions across the retail banking industry. These awards are globally focused covering retail banks from Africa to North America. This year there are additional categories such as Innovation in Customer Service and Best use of Social Media in a Marketing Campaign.


Visit our Categories page to read more about this year’s awards and criteria.

Award categories are:

  • Global Retail Bank of the Year
  • Retail Banker of the Year
  • Innovation of the Year in IT, Product, Customer Service or Payments
  • Best Digital Channels Strategy
  • African Retail Bank of the Year
  • North American Retail Bank of the Year
  • European Retail Bank of the Year
  • Middle East Retail Bank of the Year
  • Latin American Retail Bank of the Year
  • Asia Pacific Retail Bank of the Year
  • Best Branch Strategy
  • Best use of Digital Marketing
  • IT Strategy of the Year
  • Best CSR Programme

 

 

 

 

 


Global Retail Bank of the Year

The winner of this award will have demonstrated high levels of sustainable profitable growth over the past year. Judges will take into account exceptional performance in the face of adversity. Weight will also be given to those banks who have demonstrated the highest professional standards and who have represented the industry in the best possible way in the eyes of the public and regulators.

North American Retail Bank of the Year

As above

European Retail Bank of the Year

As above

African Retail Bank of the Year
As above

Middle East Retail Bank of the Year

As above

Latin American Retail Bank of the Year

As above

Asian Retail Bank of the Year

As above

Innovation of the Year in IT, Product, Customer Service or Payments
The winner of this award will have launched a product or service that is
the first of its kind. Judges will not expect evidence of immediate
return on investment but will consider the potential impact on the
market of business.

Best Digital Channels Strategy
The winner of this award will have demonstrated growth, operational
efficiencies and high levels of customer satisfaction. Judges will look
for innovation and cost effective deployment.

Best Branch Strategy

The award will be presented to the bank which has demonstrated innovation in the development of branch network. Judges will consider design, efficiency and customer experience.

Best use of Digital Marketing

The winner will be able to demonstrate how they have used the digital channel in a specific marketing campaign. Judges will look for evidence of success and recognition of the potential of this medium.

Best Corporate Social Responsibility Programme

The winner of this award will have shown a flair for implementing corporate social responsibility programmes into their retail banking operations. Judges will give special consideration to banks that have sustained CSR in tough economic times.

IT Strategy of the Year

The winner will have maximised their return on IT investment. Judges will look for operational efficiencies, cost-effective outsourcing or maximising opportunity.

Retail Banker of the Year

Judges are looking for exceptional performance and leadership, whether it be development of profitable growth or overcome adversity.


2014 award nominations and categories:

  • Global
    Retail Bank of the Year

    • Alior
    • BBVA
    • Dubai Islamic
    • RBC
    • Westpac
  • Retail
    Banker of the Year

    • McKay RBCJorge Ruiz Citi LatAm
    • Segun Agbaje Guaranty Trust
    • Michael Panowicz mBank
    • Ray Davis Umpqua

  • African
    Retail Bank of the Year

    • Absa
    • First National
    • Guaranty Trust
    • Access Bank Nigeria
    • Standard Bank
  • North
    American Retail Bank of the Year

    • Ally Bank
    • Umpqua
    • RBC
    • Union Bank
    • CIBC
  • European
    Retail Bank of the Year

    • BBVA
    • mBank Poland
    • Santander
    • Getin Noble
    • Alior
  • Middle
    East Retail Bank of the Year

    • Investbank
    • Emirates NBD
    • Abu Dhabi Commercial Bank
    • Mashreq
    • Dubai Islamic
  • Latin
    American Retail Bank of the Year

    • Citigroup
    • Santander
    • Banco do Brasil
    • Bradesco
    • Itau Unibanco
  • Asia
    Pacific Retail Bank of the Year

    • DBS
    • OCBC
    • Bank of Mongolia
    • ICICI
    • Kasikornbank
  • Innovation of the
    Year in IT, Product, Customer Service or Payments

    • Akbank
    • Bank of the West
    • Absa
    • Emirates NBD
    • First Bank of Nigeria
  • Best Digital
    Channels Strategy

    • ANZ
    • Bangkok Bank
    • CIBC
    • Nationwide UK
    • DenizBank
  • Best
    Branch Strategy

    • Umpqua
    • Aktifbank Turkey
    • The Co-op Bank of Cape Cod
    • RBC Akbank

  • Best use
    of Digital Marketing

    • Akbank
    • Intesa Sanpaolo
    • DenizBank
    • RBC
    • Bank of Ireland
  • IT
    Strategy of the Year

    • Heritage Bank
    • Panin Bank
    • Nationwide UK
    • Akbank
    • International Bank of Qatar
  • Best CSR
    Programme

    • Akbank
    • Khan Bank
    • DBS
    • Maybank
    • BNP Paribas

2014 award nominations and categories:

  • Global
    Retail Bank of the Year

    • Alior
    • BBVA
    • Dubai Islamic
    • RBC
    • Westpac
  • Retail
    Banker of the Year

    • McKay RBCJorge Ruiz Citi LatAm
    • Segun Agbaje Guaranty Trust
    • Michael Panowicz mBank
    • Ray Davis Umpqua

  • African
    Retail Bank of the Year

    • Absa
    • First National
    • Guaranty Trust
    • Access Bank Nigeria
    • Standard Bank
  • North
    American Retail Bank of the Year

    • Ally Bank
    • Umpqua
    • RBC
    • Union Bank
    • CIBC
  • European
    Retail Bank of the Year

    • BBVA
    • mBank Poland
    • Santander
    • Getin Noble
    • Alior
  • Middle
    East Retail Bank of the Year

    • Investbank
    • Emirates NBD
    • Abu Dhabi Commercial Bank
    • Mashreq
    • Dubai Islamic
  • Latin
    American Retail Bank of the Year

    • Citigroup
    • Santander
    • Banco do Brasil
    • Bradesco
    • Itau Unibanco
  • Asia
    Pacific Retail Bank of the Year

    • DBS
    • OCBC
    • Bank of Mongolia
    • ICICI
    • Kasikornbank
  • Innovation of the
    Year in IT, Product, Customer Service or Payments

    • Akbank
    • Bank of the West
    • Absa
    • Emirates NBD
    • First Bank of Nigeria
  • Best Digital
    Channels Strategy

    • ANZ
    • Bangkok Bank
    • CIBC
    • Nationwide UK
    • DenizBank
  • Best
    Branch Strategy

    • Umpqua
    • Aktifbank Turkey
    • The Co-op Bank of Cape Cod
    • RBC Akbank

  • Best use
    of Digital Marketing

    • Akbank
    • Intesa Sanpaolo
    • DenizBank
    • RBC
    • Bank of Ireland
  • IT
    Strategy of the Year

    • Heritage Bank
    • Panin Bank
    • Nationwide UK
    • Akbank
    • International Bank of Qatar
  • Best CSR
    Programme

    • Akbank
    • Khan Bank
    • DBS
    • Maybank
    • BNP Paribas

Agenda

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